Rob C 28 Posted May 20, 2018 Share Posted May 20, 2018 Hi, Just after a little advice... My beta test version of Photo for iPad expired today with no update available. I have tried to install the the latest version from the app store but it will not load, so how can I get Photo back up and running? Rob Link to comment Share on other sites More sharing options...
Rob C 28 Posted May 20, 2018 Author Share Posted May 20, 2018 Cancel that... the app store version has now installed... Thanks though, Rob Patrick Connor 1 Link to comment Share on other sites More sharing options...
Jfullerco Posted May 21, 2018 Share Posted May 21, 2018 I had to do the same thing and download the app store build however i lost all my installed tools and previous edits... any way to get these back? also, since installing the app store build i can no longer use the export, share, save to photos option... it crashes the app. any assistance is greatly appreciated!! Link to comment Share on other sites More sharing options...
Rob C 28 Posted May 22, 2018 Author Share Posted May 22, 2018 On 5/21/2018 at 3:47 AM, Jfullerco said: I had to do the same thing and download the app store build however i lost all my installed tools and previous edits... any way to get these back? also, since installing the app store build i can no longer use the export, share, save to photos option... it crashes the app. any assistance is greatly appreciated!! Hi Jfullerco, The app store version was very slow to install but it has kept all of my open edits, additional brushes and macros. I have checked and all of the export, share and save options work without any problem. Perhaps someone else may have had a similar issue and have an answer. Regards, Rob Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 7, 2018 Staff Share Posted June 7, 2018 On 5/21/2018 at 3:47 AM, Jfullerco said: I had to do the same thing and download the app store build however i lost all my installed tools and previous edits... any way to get these back? also, since installing the app store build i can no longer use the export, share, save to photos option... it crashes the app. any assistance is greatly appreciated!! Are you still suffering from this crash on the release version? Your beta settings should reappear when you installed and ran the full release, as they are different builds of the same application Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
David Luiz Posted June 14, 2018 Share Posted June 14, 2018 Re-install it maybe Link to comment Share on other sites More sharing options...
morgan1993 Posted June 21, 2018 Share Posted June 21, 2018 Reinstalling is the best option, then download it again. I wonder, why that is how it works? Link to comment Share on other sites More sharing options...
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