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AF Photo Stop itself and stay blocked on Windows

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Dear Support,


We have bought a single device licence for Affinity Photo on  windows.

But when we try to use it the software works 5 minutes… than it stop and block itself. (suddenly and often after using the Zoom)

We cannot take a screenshot because it blocks everything on the desktop.

How we solve?

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HI datenpflege


Are you able to provide any information about your system and the actions you are performing within the app before it freezes? this more information we have the easiet it will be for us to find a solution



Serif Europe Ltd - Check the latest news at www.affinity.serif.com

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Hi Chris,

the problem comes when using the zoom tool (Magnifier). We use widows 2013. It sees that our operative system does no support Exiftool.exe

Anyway...I know that is difficult for you to find a solution.

I wanted just to let you know.

Thanks anyway

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