Sanity_Rose1 Posted May 14, 2018 Share Posted May 14, 2018 I have an iPad Pro with the latest iOS revision and the lastest version of Affinity Photo. The refine selection tool doesn’t work. No matte will appear to help you visualize the refinement. If I delete the app and reinstall, the feature will work once and never again. Please help. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 14, 2018 Staff Share Posted May 14, 2018 Hi Sanity_Rose1, Welcome to the forums! Is this happening no matter what image/document you are working on? This is not an issue we have heard of before and need some further details to investigate. Am I correct in saying that the matte visualisation shows once, and then will not load again? Does the same thing happen if you open a new document - ie you can refine once, then the feature stops working - or can you only refine once in any document before it will not work correctly again? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
BeverlyE Posted May 14, 2018 Share Posted May 14, 2018 I am having the same problem. I have not tried deleting and reinstalling the app but I have been needing to use a different app to make a selection. Quote Link to comment Share on other sites More sharing options...
gludie Posted April 1, 2019 Share Posted April 1, 2019 was there a solution for it, because I have the same issue at the moment, but desktop ... Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 1, 2019 Share Posted April 1, 2019 Are you working on Pixel layers? Images pasted in would need to be rasterised first to change image layer to pixel layer. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
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