tonyt3rry Posted April 25, 2018 Share Posted April 25, 2018 I have the windows 10 store version of affinity photo and designer and both of them are telling me to update when I launch the app BUT I have checked the windows 10 store for updates to apps I also have auto updates on aswell Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted April 25, 2018 Staff Share Posted April 25, 2018 Hi tonyt3rry With the apps open, could you please go to Help > About and tell me both version numbers of your software? They should begin 1.6... Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
tonyt3rry Posted April 26, 2018 Author Share Posted April 26, 2018 Photo is 1.6.4.104 Designer is 1.6.4.104 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted April 27, 2018 Staff Share Posted April 27, 2018 Thanks for that, could I just double check that it is within the app that you are receiving update notifications, or is this within the Microsoft Store? If possible, could you provide me with a screenshot of the update message so that I can look into this for you? Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Bazza52 Posted April 27, 2018 Share Posted April 27, 2018 I have the same problem in the Mac App Store, where Designer is not displayed with an update in the "Updates" section, but is in the "Explore your creativity" section on the first page. I try to update (my App Store version is 1.6.1) but nothing happens. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted April 27, 2018 Staff Share Posted April 27, 2018 Hi Bazza52, Welcome to the forums! This is unfortunately an issue with the Mac App Store and not our software update. I'd recommend signing out of the App Store and signing back in, then trying the update again. If this does not help, you can either try following some troubleshooting fixes found here, or simply uninstall the app and then re-install, which will install the latest version. I hope this helps Patrick Connor and Bazza52 2 Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Bazza52 Posted April 28, 2018 Share Posted April 28, 2018 Well, that fixed it, Dan, thanks. Quote Link to comment Share on other sites More sharing options...
tonyt3rry Posted May 3, 2018 Author Share Posted May 3, 2018 I am getting the notification in app its self. also today Ive just opened a designer file I was working on and now the app is telling me that the file is from a newer version. the app now shows I have not uninstalled the app or anything I have no idea what is going on but its only been the past few weeks its been doing this for me Quote Link to comment Share on other sites More sharing options...
tonyt3rry Posted May 3, 2018 Author Share Posted May 3, 2018 I just closed it and opened it again and now its showing 1.6 Quote Link to comment Share on other sites More sharing options...
tonyt3rry Posted May 3, 2018 Author Share Posted May 3, 2018 I am sorry if this might look like spam but I am just trying to show you the problems I'm having with the app Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 3, 2018 Staff Share Posted May 3, 2018 Hi tonyt3rry, Sorry to hear this. The image you have provided with your version number, is this your result from Help > About? If so, I would recommend checking in the Microsoft store to find the update, the troubleshooter for any Microsoft store install can be found here. Failing this, you can uninstall the app and download a clean version from the App store, however you many lose any saved settings etc. Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.