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Gary9450

crashes when creating new document

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Today I installed an updated graphics driver for my desktop PC running Windows 64-bit. Both Affinity Photo & Affinity Designer were open when the computer had to restart. After the reboot, both Photo and Designer crash every time I try to start a new document OR try to open a saved file. I get an error message (I've enclosed in an attachment). So I uninstalled both programs and downloaded Photo, but it still crashes with the same error (I have not bothered to download Designer). I then rolled back the graphics driver to the version that was working before with Photo & Designer, but the apps still crashed. Don't know what else to try.

 

 

 

2018-04-24_21h34_58.jpg.a804e45b2aa9be60d91edf3fd608892f.jpg

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Hello Gary,

 try running this uninstall-tool from Microsoft, maybe it helps.

 

Cheers


Affinity Photo 1.7.3.481 :   Affinity Photo-Beta 1.8.0.486   :    Affinity Designer 1.7.3.481:  Affinity Designer-Beta 1.8.0.486:

Affinity Publisher-Beta 1.8.0.502:   Affinity Publisher 1.7.3.481:    Windows 10 Pro  (Version  1909 Build 18363.476)

 

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Gnobelix, thank you for your help. However, time was critical for me and I needed the Affinity apps ASAP, so I ended up reinstalling Windows 10 in order to hopefully fix the problem. It did work, but now I have no idea what caused it in the first place. Thanks for the uninstall link, though, because I never knew about it before and I think it'll come in handy someday.

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