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Failing to show photo albums when exporting


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So I’ve been having problems trying to export my files. When it gives me the options of where to save the file, it doesn’t give me the full menu breakdown and when I do select one of the few brief options the jpeg file isn’t anywhere to be found.

 

I’ve attached images displaying my issue and any help or explanation would really be appreciated 

D7FF66FA-D75D-46E6-A147-AC1D38D03AFA.png

06C5CDAA-55B2-4CCD-89B4-A760246F3B73.png

9AA6E610-DB49-4492-B204-ADE9BD4EE3E4.png

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  • Staff

Hi Eddiemars,
 

Welcome to the forums :)
Could you please expand on what you are expecting to see within the file system? As far as I can see, the 'On My iPad' option show a list of the folders available, and the same should be the case with any iCloud or Drive folders, as I can replicate this on an iPad here:
screenshotipad.thumb.jpg.862742963d9d95a94bbeb4000446e0b7.jpg

If you are referring to exporting the image to your camera roll, this needs to be done using the 'Share' option on the previous screen in the bottom left hand corner, selecting Share > Save Image.

Please note -

I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time.

Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible.

Many thanks!

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