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I am developing and editing a single RAW pic with no app running in the background and this goddamn supposed full frame ios editor which i am running on my Ipad Pro has crashed for the third time right now..

This is what i get for spending 20$ on an Ipad App Of the Year!!

I am running the Latest app version 1.6.7 on my ipad pro ios version 11.2.5..

I am requesting the developers to do something about this issue...

Looking forward to your immediate response in this..

FA3B268D-A477-4401-854B-B8747257257A.png

AC2C43FD-FC58-435A-B35C-A954EFB11910.png

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I suggest you update your iPad to iOS 11.2.6 and then carry out a hard reset (hold Power and Home buttons on until the Apple logo appears). Takes about 10 seconds. I find that resolves most issues relating to ram availability.

You may also need to provide the developers a little more detail if you’d like them to resolve your issues. Info such as:

What RAW format are you using?

The file shown in your first attachment shows an image being edited in the 'Photo' persona not the 'Develop' persona so are you having issues editing in Develop (RAW image) or in 'Photo' (Developed image), or both?

What do you mean by 'crashed'? Does AP close back to springboard (iPad screen) or simply freeze and not respond?

What editing actions have you performed before the app 'crashes'? Is there any consistency in crashing eg. Same point each time.... 

Is it happening on just one file or every file?

 

The mods here are really helpful. Hopefully they can resolve your particular issues for you. I am finding Affinity Photo pretty reliable and stable running on iOS 11.2.6.


IPad Pro 10.5/512GB   lpadOS 13.5.1   Affinity Photo 1.8.3 .180   Affinity Design 1.8.3.2 Publisher for iPad (2020?)

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My Mistake..my current ios version is 11.2.6..

 

AP crashes while developing as well as editing..

 

Whenever i perform basic developing of Raw file (.CR2) canon raw file, then after pressing develop AP Crashes..

after performing more than 10 editing functions it crashes again, and there are lot of bugs while performing these actions AP just hangs for 3-4 seconds and then comes to life again..

 

And after crashing it takes me to Ipad home screen, the app totally gets close down.. 

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Purely out of curiosity, how did you make your screenshots? The colours (particularly in the APh splash screen) look way off!!

 


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.2.174 • Designer for iPad 1.8.2.4 • iPadOS 13.3.1 (iPad Air 2)

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Hey Priyansh,

 

Can you attach one of your raw files please? The sample ones I got from the internet seem to be okay so far. There are a few bug reports regarding CR2 files crashing but these all seem to have been resolved over the past year.

Do the raw files crash immediately after being developed?

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As soon as i press the develop icon it crashes and takes me to ipad home screen..

 

and after trying to develop this pic 3-4 times and crashing 3 times consistently when i finally was able to develop it and then would go to edit it the same thing happens 2-3 consecutive crashes..

 

I have attached the CR2 File..

IMG_1293.CR2

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It didn’t crash the app here, but it opened completely black. :(

 

On a side note, I opened it from my Box account but Affinity Photo said it was ‘Downloading from iCloud’. :S


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.2.174 • Designer for iPad 1.8.2.4 • iPadOS 13.3.1 (iPad Air 2)

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Hey Priyansh,


Are you using a compressed format by any chance? I noticed the camera doesn't appear on our supported list. These are the results I am getting:

1. Opens up black when using Apple (Core image RAW)

2. Opens up with a black bar when using Serif Labs

3. Crashes iPad

 

This will need logging with development but if we can get some more info about the camera settings it might help them fix the issue sooner than later. 

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My canon dslr is set to shoot in RAW..

 

I guess this would answer your question...

 

And also when i open the raw pic in affinity photo it opens in develop persona without any issues...

 

The picture i have attached above is on my cloud and then i’ve uploaded to above post..

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I have no idea how you managed to open the file in the iPad app and it actually display the image as it is black when using Apple Core on iPad and MacOS. Windows uses LibRaw and partially displays it. I can't open the CR2 you attached in Photoshop or IrfanView without getting an error message.

 

I've logged it with development to see what we can improve. We use LibRaw for Windows and Apple Core for iPad and Mac so these will need to be updated.

Do you have any other apps that successfully open the file? 

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When I tried to open the OP’s latest CR2 file by sharing it from Safari to Affinity Photo it was briefly visible before the app crashed.* When I initially tried to open it from cloud storage, the download kept getting stuck at 29.9 MB of 31.1 MB, but it has now opened and I was able to develop it without crashing the app.

____

*Crash log attached.

 

Photo iPad-2018-05-09-183808.ips


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.2.174 • Designer for iPad 1.8.2.4 • iPadOS 13.3.1 (iPad Air 2)

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Hey Priyansh,

 

Unfortunately, we're very much at the mercy of Apple to fix this as we use Apple (Core Image RAW) for RAW processing. We cannot do this ourselves. Once this is fixed by Apple, the fix will be placed in a pool of other fixes and they will all be released in a big update. We don't generally do singular fixes. 

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