Zelatin Posted March 2, 2018 Share Posted March 2, 2018 I've updated my Affinity photo to latest version (1.6.3) and now I'm having problem of program keep crashing/Closeing down when I click any of buttons on either on menu or tool bar/navigation etc.(Close down program automatically with making pop up sound but no error message or pop up). I did not had this problem with previous version. It seems like I can open file like EXR or JPG with it, but as soon as I have any kind of interaction with it, it crashes and close down the program. My PC specs are: Window 10 Home 64-bit OS 32 memeory AMD RyZEN 7 1700 CPU Nvedia GPU(With latest update) Quote Link to comment Share on other sites More sharing options...
Zelatin Posted March 2, 2018 Author Share Posted March 2, 2018 I've installed and reinstalled it 2 times yet still suffering from same problem. Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted March 2, 2018 Staff Share Posted March 2, 2018 Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. Affinity Photo will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. telemax 1 Quote Link to comment Share on other sites More sharing options...
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