Checkered background when opening .jpg in photo

[LR0728]

Hi!  Brand new to photo.  Just loaded, and am attempting to "open" .jpg photo files.  However, every image opens small with a large transparent checkered background instead of opening as a full sized image like the tutorial shows it should.  When editing, the images, they become large (filling in the space), then snap back to small, and are highly scrambled.  It just doesn't seem right!  Is this a bug?  Windows 10 is what I'm using.   Thank you for your help!  

[MEB]

Hi LR0728,

Welcome to Affinity Forums

This is a known issue on Windows. If you are using a scale value (Display Settings on Windows) different from 125% or 150% (basically the default values provided), changing to one of the defaults should fix the issue. Alternatively if you go to Affinity Designer/Photo Preferences, Performance section and set the Retina Rendering to Low Quality (Fastest) It should also fix the issue for now. I'm sorry for the inconvenience.

[LR0728]

Thank you, I have changed to 125% and the issue is resolved.

[zBernie]

On 2/16/2018 at 11:04 AM, MEB said:

Hi LR0728,

Welcome to Affinity Forums

This is a known issue on Windows. If you are using a scale value (Display Settings on Windows) different from 125% or 150% (basically the default values provided), changing to one of the defaults should fix the issue. Alternatively if you go to Affinity Designer/Photo Preferences, Performance section and set the Retina Rendering to Low Quality (Fastest) It should also fix the issue for now. I'm sorry for the inconvenience.

I had the same issue and used your retina setting suggestion, which alleviated the issue.

-Thanks