greytail Posted February 10, 2018 Share Posted February 10, 2018 Hi: I'm on a Mac and I can't seem to print to an Epson P800 or a Canon 9500 with a paper size of 5 x 6.5 even though it looks okay in the preview. I have the card set up properly in Photoshop with an image in the bottom half of the page. Both printers insist on printing the image in the center of the card, right over the fold and also print the image a lot smaller than the 5" width. What am I doing wrong? I have set up a custom size in the print dialogue and even made it the default size. I have margins of .25 all around the card. In Photoshop, the image seems correctly positioned at the bottom of the page, when viewed in portrait mode Quote Link to comment Share on other sites More sharing options...
firstdefence Posted February 11, 2018 Share Posted February 11, 2018 Er! do you mean Affinity Designer or Affinity Photo? this isn't a Photoshop forum? Why not create an A4 sheet and position the template where you would like it to print on that A4 sheet? Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
greytail Posted February 11, 2018 Author Share Posted February 11, 2018 I cannot do that because I have bought blank 5 x 6.5 cards. I have just got off the phone with Apple Support. The level 2 technician told me that Apple does not support my printers and therefore my problem cannot be submitted to engineering! Here is the url of Apple's supported printers. Neither the Canon 9500 nor the Epson P800 is on the list! https://support.apple.com/en-us/HT201465 What say you about this and could this be the problem? Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 11, 2018 Share Posted February 11, 2018 Can you upload the file you are trying to print? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
v_kyr Posted February 11, 2018 Share Posted February 11, 2018 2 hours ago, greytail said: I cannot do that because I have bought blank 5 x 6.5 cards. I have just got off the phone with Apple Support. The level 2 technician told me that Apple does not support my printers and therefore my problem cannot be submitted to engineering! Here is the url of Apple's supported printers. Neither the Canon 9500 nor the Epson P800 is on the list! https://support.apple.com/en-us/HT201465 What say you about this and could this be the problem? Which OSX version and more concrete which printers models exactly? Epson SureColor P800 ? Canon Pro 9500 ? Are the 5" x 6.5" greeting cards half fold ? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
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