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ncknwmn

Affinity Photo unable to launch

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I purchased Affinity Photo through the Microsoft App store, and although it has installed ok, I get an error when I launch the app. My suspicion, from the error, is that the executable file path is too long, but I can't find a way around it.

Affinity error.PNG

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Hi ncknwmn,

How much RAM does your machine have at all? We've not seen this before but looking about it looks like this is a common Windows fault. One user reported that it happens when your machine goes over a certain amount of RAM usage whilst installing. Would you be able to uninstall, reboot your machine, temporarily close any unneeded applications/processes and then reinstall and try to run.

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Hi,

 

Sorry for late response.

 

My device has 16Gb RAM so I don't think that is the issue. I have tried what you suggested above (remove, reboot, close apps, re-install) but still get the same error. I monitored my RAM usage throughout the entire process and it barely exceeded 4.5Gb.

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