Jump to content
mdrayerrn

Getting the Customer Beta to recognise purchased application

Recommended Posts

I downloaded the link fine but when i tried to install I get an error that says "Retail Version Required" and I select OK. It then sends me to iTunes which i select and it goes to my apple app store and it shows i have already purchased the Affinity Photo 1.6.6 and has an open button underneath. I opened my Affinity Photo and in the about it shows it is the 1.6.6 version. Why is the beta not picking up that i already own  the retail copy required? HELP  I have attached a screenshot of the error on top of the Affinity Photo logo that says 1.6.7 Beta 2..... but it will not open. 

 

Melody

Screen Shot 2017-12-27 at 11.10.10 PM.png

Share this post


Link to post
Share on other sites
6 hours ago, timo906 said:

Hey! Could you explain to me how you fixed this? I can't get it to work and I have the same problem. 

 

Thanks!

Hi @timo906

Welcome to the Serif Affinity forums. 

The post above gives the clue. The purchased version has to be installed in the Applications folder for the beta version to 'find' it.

Is yours in the root level Applications folder? 

Share this post


Link to post
Share on other sites
21 hours ago, Patrick Connor said:

Hi @timo906

Welcome to the Serif Affinity forums. 

The post above gives the clue. The purchased version has to be installed in the Applications folder for the beta version to 'find' it.

Is yours in the root level Applications folder? 

Hey Patrick.

 

That's the strange thing: it is! Both apps are in the root folder of /Applications, yet I still get the error. The strange thing is that it worked until two days ago, and I didn't change anything...

 

Share this post


Link to post
Share on other sites

Hi timo906,

Welcome to Affinity Forums :)

Are you getting the same error message as @mdrayerrn (first post)?

If you have updated the retail versions to v1.6.7 (Affinity Photo) and v1.6.1 (Affinity Designer) the Betas will not be recognised anymore (all fixes/improvements are now included in the retail version and the betas are now obsolete). This is by design. Only the next beta versions will be validated.

Share this post


Link to post
Share on other sites
On 3/5/2018 at 10:56 AM, MEB said:

Hi timo906,

Welcome to Affinity Forums :)

Are you getting the same error message as @mdrayerrn (first post)?

If you have updated the retail versions to v1.6.7 (Affinity Photo) and v1.6.1 (Affinity Designer) the Betas will not be recognised anymore (all fixes/improvements are now included in the retail version and the betas are now obsolete). This is by design. Only the next beta versions will be validated.

MEB,

I've encountered the problem of AP and AD betas not "opening" because I was using an alias for my application folder which I moved from my startup drive. This was sorted through a few messages with the Dev team. In this case, if the betas are no longer active with the release of the retail versions, then the error message needs to be changed to reflect this state. "BETA expired" clearly explains the application status.

Share this post


Link to post
Share on other sites

The beta clearly needs to say something like "This beta is currently at the same level of  development as the full App Store version, so it has been disabled. Please continue to use the full App Store version and check the forum for new betas (and give the link)." Come on guys this is a no-brainer by now. Your existing system is counter-intuitive.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.