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Affinity quits when trying to open Preferences

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Process:               Affinity Photo [755]
Path:                  /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo
Identifier:            com.seriflabs.affinityphoto
Version:               1.6.6 (1.6.6)
App Item ID:           824183456
App External ID:       824080612
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Affinity Photo [755]
User ID:               503

Date/Time:             2017-12-31 12:20:40.299 +0000
OS Version:            Mac OS X 10.13.2 (17C88)
Report Version:        12
Anonymous UUID:        3DC177D7-9281-30A4-AFA3-7508304BB84F

Sleep/Wake UUID:       BABEA665-05D2-4975-85E4-CF352C7275BA

Time Awake Since Boot: 980 seconds
Time Since Wake:       240 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [0]

Application Specific Information:
Crashing on exception: NSConcreteAttributedString initWithString:: nil value

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On 02/01/2018 at 8:06 AM, JFisher said:

Hi everyone, 

Try opening the app with the CTRL held down. Then click 'Select All' and 'Clear' 

 

Isn’t there a less drastic solution to the problem, Jack? Having to ‘Select All’ means you lose things like custom macros which you may have put quite a bit of time and effort into setting up.


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.2.471 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.2.153 • Designer for iPad 1.7.2.6 • iOS 12.4.1 (iPad Air 2)

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Good point. I tried using the aforementioned approach and it worked but it did delete some of my previous settings and I think macros as well.

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Yes, when you invoke the Clear User Data dialog, only the first three options are checked. Those three (or sometimes just the first one, 'Clear User Defaults') are often enough. If you 'Select All', you reset not only the macro library but also fills, brushes, styles, adjustments and a bunch of presets.

 


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.2.471 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.2.153 • Designer for iPad 1.7.2.6 • iOS 12.4.1 (iPad Air 2)

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