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norman.ibe

I cannot install Affinity Designer/Photo (Latest Edition)

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At first, Affinity Designer lags while I'm working on a project.

After quitting the program. It shows an error whenever I try to reopen it.

I've uninstalled the program and tried to reinstall but this time it doesn't install at all.

I'm using Window 10

 

I've also tried to download twice from your website but to no avail.

What should I do?

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(EDIT)

This is the dialog that appears when I try to open it.

It occurs after updating the video card on my laptop because I think this would solve the lagging problem.

 

I've uninstalled the program now nothing happens when I try to install the program.

(Kindly disregard the other post it's the same)

affinity designer_error.jpg

Edited by norman.ibe
added another info

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On 10/12/2017 at 3:54 AM, norman.ibe said:

I've uninstalled the program now nothing happens when I try to install the program.

 

Can you go into your %temp% folder and delete any folders referencing Affinity. I would even go to %AppData% and delete the Affinity folder in there. If the Program folder is empty then try doing another install.

 

 

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My issue was solved... this is what I've done:

1. Did a clean uninstall of my video card http://www.amd.com/en-us/products/graphics/notebook/r7-m200 using http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx (AMD cleanup utility) Because I think this is the reason for the error that I've reported a few days ago.

2. Restart my PC

3. Then installed the latest version of Affinity Designer

4. Open the app. (By the way, I have integrated graphics card (Intel) and a dedicated graphics card (AMD))

5. I have Windows 10, so the auto-update kicks in by downloading the driver for AMD

6. Installed the update, my PC auto restart.

7. Done! :)

 

 

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