gilesnick59 Posted December 4, 2017 Share Posted December 4, 2017 Hi All I installed the 1.6.0 upgrade a few days ago and it worked fine. Yesterday, on opening, I got a message telling me that a New Version was available. I followed the link, downloaded 1.6.1 and attempted to install, but about half way through validating the install, I got a message to close Affinity Designer before continuing. I selected Close the Application and pressed OK. Then I got a message telling I was trying to use an unavailable Network Resource. It suggested I use a different source on my C drive, so I pressed OK and a new message suggesting that the Affinity.MSI file could not be found. I was unable to find it on my machine. The installation file I saved to my Downloads Folder was a .EXE file, not an MSI file. Do I need to uninstall 1.6.0 manually before installing the .EXE file from my Downloads folder? All suggestions gratefully received. Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted December 4, 2017 Staff Share Posted December 4, 2017 Hi gilesnick59, Welcome to the forum Please uninstall the 1.6.0 version and then run the downloaded to re-install 1.6.1 version on your computer. Quote Link to comment Share on other sites More sharing options...
gilesnick59 Posted December 4, 2017 Author Share Posted December 4, 2017 DWright Thanks for the reply. I guess I use the product key from my original purchase, if it's requested? Quote Link to comment Share on other sites More sharing options...
- S - Posted December 5, 2017 Share Posted December 5, 2017 1 hour ago, gilesnick59 said: ... I guess I use the product key from my original purchase, if it's requested? You shouldn't need to enter your product key if a previous version has already been installed on that machine. However if it does, you can log into your Affinity Store Account (see link below), go to the 'Downloads & Product Keys' section and it will display the email address and product key to use (same as from your original purchase). https://affinity.store/account/ When you try to uninstall the previous version, it may still give you an error though. If you find this is the case, then you'll need to download and run the following tool to resolve the issue first, then you should be able to install the new version. https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Quote Link to comment Share on other sites More sharing options...
gilesnick59 Posted December 7, 2017 Author Share Posted December 7, 2017 Sima Thanks for the reply. I followed the advice, but when I went to Wim10 Apps to delete Affinity, I discovered that only Ver 1.5.3.69 showed as installed, despite my having installed 1.6 from a link in a recent Affinity e-mail. When I tried to Uninstall it, I got a message telling me that "The installation source for this product is not available. Verify that the source exists..." No matter how I search, I cant find file Affinity.msi anywhere. Sorry if I'm sounding stupid, but I'm struggling to sort this out. Quote Link to comment Share on other sites More sharing options...
gilesnick59 Posted December 7, 2017 Author Share Posted December 7, 2017 Hi All I googled how to uninstall a program that wouldn't uninstall and found the Microsoft Uninstall tool. I downloaded it and it worked perfectly and I was then able to install 1.6.1 without incident. I did however have to find my key and put it in to activate Designer. Thanks for your help. SORTED Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.