Jump to content
FrankL0

Email address not recognised

Recommended Posts

Hello

 

I'm trying to log onto my Affinity account and keep getting a message that my email address is not recognised!!!

 

Clearly my email address is recognised to enable me to look at and add topic to this forum!

 

I'm trying to place an order for the Affinity Book.

 

PS.  T WOULD BE SO NICE TO GET BACK TO THE GOOD OLD DAYS WHERE I HAVE A PHONE NUMBER TO CALL TO GET SOME HELP!

 

 

Share this post


Link to post
Share on other sites

If you're a Mac user who hasn't previously ordered the Affinity Designer Workbook or claimed the version 1.6 freebies, you won't have an Affinity Store account. The login is completely separate from your forum account, but if you try to purchase either of the workbooks you should find that you're invited to create an account as part of the ordering procedure.

 


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

Share this post


Link to post
Share on other sites

Hi FrankL0,

Welcome to Affinity Forums :)

The Affinity Forum and Affinity Store accounts are independent from each other. They are not linked in any way so the credentials you used to create the account on the forums won't work there. Unless you already bought something from the Affinity Store previously (the Affinity Designer Workbook or the Windows versions of our apps) or claimed the extras offered with the latest 1.6 update which required you to create an account there, you don't have an account in the Affinity Store yet.

Share this post


Link to post
Share on other sites

Hi Frank,

 

Our Forum and our Store are two separate entities, and having an account on one, does not mean you will have an account on the other.

 

We do not have an existing Affinity Store account that uses your email address. When placing your order, please use the “New to Affinity” option at checkout using any email address and password you wish. An Affinity Store account will be created for you.
 
Hope this helps :)

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

Share this post


Link to post
Share on other sites
1 minute ago, SSwaap said:

When placing your order, please use the “New to Affinity” option

 

This should really say “New to the Affinity Store?” Many Mac owners have been using the Affinity apps ever since they were launched, but if they've only purchased the apps (via the Mac App Store) they won't have Affinity Store accounts.

 


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

Share this post


Link to post
Share on other sites

 

13 minutes ago, Alfred said:
18 minutes ago, StevenS said:

When placing your order, please use the “New to Affinity” option

 

This should really say “New to the Affinity Store?”

 

It would actually be better to get rid of the separate tab altogether. If I try to add my email address as if I were a new customer, I get a pop-up telling me that there is already an Affinity Store account associated with that address, and I'm invited to choose between signing in with that address or using a different one. Existing customers can therefore get in via this route anyway, so having another tab merely causes confusion for new customers.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

Share this post


Link to post
Share on other sites
1 hour ago, FrankL0 said:

OK.  I understand that.   But, if I have purchased Affinity Photo, which I have, wouldn't I therefore have a Affinity store account?

Did you buy the Mac or Windows version? As was mentioned several times, if it was the Mac version you did not purchase it from Serif/Affinity & would not have an Affinity Store account unless you bought the Affinity Designer workbook.


Affinity Photo 1.8.4, Affinity Designer 1.8.4, Affinity Publisher 1.8.4;  2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 40GB RAM; macOS 10.15.6
Affinity Photo 
1.8.4.186 & Affinity Designer 1.8.4.4 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 13.3.1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.