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Retep

Potential Problem with Affinity Designer upgrade vers. 1.6.0.89

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I recently uploaded your latest version of Affinity Designer (vers. 1.6.0.89).  Everything went smoothly until I started to notice that it was taking an extremely long time to load my files - like up to 4 minutes. Once the files were loaded I noticed that they were corrupted and chunks of data were missing, jumbled and not functional.  I could not edit them as it seemed that Designer was misinterpreting all of my keystrokes (different fonts appeared, missing letters etc.) As I started to navigate around the interface, text for the icons started to disappear leaving behind the Icon but no text.  Furthermore when I shifted to Microsoft File Explorer it did the same thing. Every time I so much as hover over an icon the text disappears. i would have to shut the whole system down, reboot and start all over again.  For a while that worked but over time it is happening much more frequently and the reboot isn't working anymore. The files are permanently broken and I have to start the project up again from scratch. I am loosing files like crazy as of today. I don't think it's  virus because it isn't happening in any of my other software other than Affinity Designer and subsequently (only when I use AD) Microsoft File Explorer

 

My wife and I run a small Coffee Roasting business on Vancouver Island and this is the busiest time of the year for us. We print a huge variety of customized coffee bag labels for fund raisers.  Needless to say this is causing undue stress in our lives.  I really like the Affinity products and don't want to switch to anything else so I'm hoping you can help me out quickly.

 

I've included some of the files and would be curious to know what happens when you folks open them.

Should I try to uninstall Affinity Designer and then re install?

Any other ideas?

Peter

FSC DR WB .afdesign

FSC MR G .afdesign

FSC DR G .afdesign

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Hi Retep,

It sounds to me as though you are running into this issue below:

 

Essentially there is an issue in 1.6.0.89 that is caused by certain by software installed by MSI (Nehimic) and ASUS (SonicRadar) motherboards and soundcards that cause the UI to misbehave.

Could you try downloading the the 1.6.1.93 beta found below and try to open your files in that please?

 

We've not heard it affecting File Explorer before, but as you say that only happens when using Designer so it could well be the same issue. Also I don't think your files finished uploading as I get an error when trying to download them!

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Thanks Sean P for the reply.

I just want to make a comment about the file not finished loading - that is the problem I'm encountering. The file takes a long time to upload only when I open them from the "Open Recent..." option on the drop down menu -that's when it opens and there is data missing.  So the upload is incomplete but it stays there - it' doesn't upload anymore data. I then proceed to close the file where I run into all of the other problems with File explorer or anywhere else that I hover the mouse over the screen.  The text disappears and then Icon remains.  I then have to completely reboot the system and everything comes back properly.

It gets even weirder. If I open the file directly from File Explorer it opens Affinity Designer and the file uploads properly.  Then I shut down Affinity, reopen Affinity D, open the file from the "Open Recent" and everything works properly.  So it seems like the "Open Recent" option creates problems with whatever file i try to open in a new AD session. Once I've opened a file I can then go back and use the "Open Recent" option and it works fine.  Until....I shut down and then reopen AD -then the whole problems starts fresh.

I have a work around solution to the problem for now and I can continue to work, so the pressure is off.  Just thought you guys might want to know about this issue.

I have then latest version of AD installed and it seems to perform in the same way but I'll keep an eye on it and keep you posted.

In the meantime, I would appreciate being kept informed on any developments you folks make on this issue.  

I still love the products

Peter

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