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"Refine selection" crashed program


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Hi.

 

I am quite new to Affinity photo on iPad and just started the video course. I tried the selection course and did everything step by step. But when I am using "Refine section" first everything is working fine. But after a couple of times the spin wheels turns and it never stops. 

 

I am using a iPad pro with pencil. Can somebody help?

 

THX... 

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  • 2 weeks later...
  • Staff

Hey JeKla,

 

In the recent iPad beta, we've made some improvements to the Refine Selection. Can you grab the beta and try it out please? You will need to sign up for the beta if you haven't already.

 

Beta link - https://forum.affinity.serif.com/index.php?/topic/50871-affinity-photo-beta-for-ipad-167-beta-1/

Beta singup request - https://forum.affinity.serif.com/index.php?/topic/41764-affinity-photo-for-ipad-customer-beta/

 

Thanks 

 

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On 11/17/2017 at 2:32 PM, JeKla said:

Hi.

 

I am quite new to Affinity photo on iPad and just started the video course. I tried the selection course and did everything step by step. But when I am using "Refine section" first everything is working fine. But after a couple of times the spin wheels turns and it never stops. 

 

I am using a iPad pro with pencil. Can somebody help?

 

THX... 

 

This error happens EVERY time you touch the iPad screen again with the pencil during the "refining calculation" (the screen get's a little dark and you see the spinnig wheel).

When you touch it in this "mode" it will spin the next wheel forever, and you have to close affinity.

 

My "workaround" is, simple trying to avoid this double pen touch during calculation.

 

I just joined the beta program, and hope i'll get back to you soon with good news. :)

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  • 5 weeks later...

 

On 17/11/2017 at 2:32 PM, JeKla said:

Hi.

 

I am quite new to Affinity photo on iPad and just started the video course. I tried the selection course and did everything step by step. But when I am using "Refine section" first everything is working fine. But after a couple of times the spin wheels turns and it never stops. 

 

I am using a iPad pro with pencil. Can somebody help?

 

THX... 

I have.  Got the same issue. I got my new iPad Pro 2 yesterday and it always crashes during this process.

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I too had this problem of never ending spinning wheel in refine, after an accidental double tap. In the end I did a forced reboot of my iPad Pro (power and home button together). This fixed the problem for me. Now, so far, a double tap results in two refinement actions.

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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