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JOHNWOOD

Crash using Pen Tool

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hi, i am using AF 1.6.0.89 and am getting crashes which seem to be after a a few hours when working on a drawing with a lot of actions using the Pen straight tool in various colour.

im making the drawings in a .af file and the drawings are about 300 KB in size

i have upped the Ram usage limit and also the undo actions limit in preferences but it has still crashed since.

i have reduced file recovery interval to 30 seconds to try to limit damage but on last crash lost approx an hours work.  trying to get in habit of saving regularly but not always easy to remember when focused on getting a drawing right.

I have also had a drawing which after a couple of hours of a lot of moves, started to process the pen tool moves very slow and  a text box started flashing up saying ' snapping timed out '  - i upped the snapping candidate amount to see if helped and seemed to speed up the actions.

any advice on how to stop crashes and stop losing drawings will be very welcome

 

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Hi John,

Do you have a file you could attach that you find is crashing when using the Pen Tool? Do you use Ctrl+S when saving - if not I highly recommend it as it has less interruption to your workflow and eventually it'll become muscle memory!

 

Regarding the slowdown their is an issue where the Layers and History panel lists start to fill up (which happens when drawing many curves using the Pen or Pencil Tools) that can cause a slowdown. Ensuring the contents of those panels is not visible (for example make sure the Transform and Styles panels are showing instead) can help. So it is worth trying this to see if the performance is better.

 

Lastly the Snapping Timed out message will appear if you have a lot of nodes too close to each other. This is by design as it stops drawing and snapping from being slow and cumbersome. However development have found that this can be limiting in some cases and are looking to improve it.

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Hi Sean,

thanks for your reply, i have posted again on the forum before I saw this reply.

I am saving more regularly through pain learning due to losing drawings but is difficult to remember all time when concentrating on technical design aspects. And I used serif drawplus for years and it never crashed on me so didnt need to save every few minutes in case the software crashed.

I have attached a basic drawing example of the system of drawing my current project needs which is a lot of small straight line, modular with a lot of nodes .

I will take your advice on keep transform and styles panels open instead of layers and hopefully this could be the cause of the crashing - I will try out.

I have to have the nodes quite close to each other for the style of drawing but I think I have found that if I get to a certain amout of nodes in a line and then deselect and start a fresh line then this seems to stop the snapping timed out function occurring.

Regards,  John

 

 

 

DRAWING EXAMPLE.afdesign

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Hi Sean,

 

i have tested the affinity designer with panels switched to transform and styles,  to test results and I have also been reducing the length of lines in a drawing by deselecting the pen tool lines and then starting a new line of nodes. 

But still crashing regularly  ?? any ideas ??

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Hi John,

I've tried your file and unfortunately I'm not getting any timeout messages with snapping enabled and neither am I getting any crashes. When it crashes do you get a message up about a Crash Reference displaying a bunch of letters and numbers? If so could you attach a screenshot of that. Also what hardware and OS are you using?

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Hi Sean,

thanks for having a look at that. 

When it crashes it seems always to be be when I am using the Pen tool and am making multiple small 3 - 6mm staright lines and snapping to the grid.

Mostly I didnt have a message up with a crash reference and mostly said ' not responding ' and after awhile advised me to shut software down. Several times the software closed down without any notice or warning.

Next time it does it I will take a snapshot and forward it.

It might be my laptop maybe as it is a few years old now.

 

im working on a HP laptop with

Intel core i3-5010U CPU @ 2.10 GHz

8 GB RAM

64 BIT OPERATING SYSTEM

WINDOWS 8.1

When working at home , I use a 21 inch approx monitor.

 

Thanks  John

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Hi,

just giving an update of the crashing problem for anyone having a simular problem :

 

The crashing does seem to be related to the PEN TOOL in straight line mode and when making multiple joins in fairly intricate designs and snapping to the grid.

I am managing to limit the crashes by limiting how fast I am clicking from point to point of straight edge lines as the crashes do seem to happen when working fast drawing multiple short lines.

I also avoid letting the lines of nodes getting too long and deselect after built up over 20- 30 nodes and then carry on the line and joine curves at the end of drawing.

This does seem to help though if I forget and go too fast on a drawing , it is still crashing so I am still testing.

 

I will add any future detail on this issue when I come across

 

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Hi John,

Thanks for getting back to me. I've been having another few attempts this and I've managed to make it crash a few times - although it is very random and difficult to reproduce! It generally relies on me clicking frantically using the Pen Tool. When it crashes do you get a crash reporter appear or does it just dropout with no error messages like my attached video?

PenLineCrash.mp4

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Hi Sean,

thanks for looking into the problem.

interesting that yours has crashed too as that probably eliminates my computers specs being the issue as I expect your working off a high spec computer.

Mostly it has just dropped out with the 'not responding'  text, spinning blue circle and colours all goes dull.  But it has given a crash report a few times though not since you asked for details of report forwarded to you. Sometimes closes completely and instantly.

It maybe happening as I am drawing the lines and nodes close together in small intricate drawings and I am making staright lines every few millimetres and can be working fast line after line to build up the design Im working on. I did read on a previous forum thread that the software might not like too many nodes in a small area??

Maybe I could upscale the drawing by x 5 or 10 times for example and then downscale once I have finished the drawing ie . work in 10 mm increments and then downscale by 10 to get it back to the correct measurement.

 

 

 

 

 

 

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I too have this problem once in a while. It happened with beta .93 as with beta .94. This is hard to reproduce as there is no pattern to make it crash and it's really random. I don't have any other problem with AP, sometimes, while i'm using the pen tool to cut out something, AP shuts down suddenly, no notification , no crash reporter window, no error dump file, nothing at all. I restart AP, open the same file, use the pen tool and start all over again and it works without problem. It happens maybe once out of 10 times only, with no other layers or opened images. I think it has something to do with the speed at which I click to create new nodes. 

Maybe I'm too fast for my aging computer....

WIn 10 - i3 - Integrated graphics - 8 GB ram

 

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Hi Alain,

thats my verdict as well that the crashing is to do with the speed that user is clicking to create new nodes and / or the amount of highlighted nodes in a row and/ or close together.

I dont think its your computers specs as Sean ( Moderator ) is working on a high spec computer I think and he managed to get it to crash when working fast with lots of nodes.

My solution is to to not work too fast in continous rows with the Pen tool in small intricate designs and keep saving the drawing every minute or so to cut down risk of losing work.

Otherwise seems a great bit of drawing software to me

 

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