JuliusM Posted November 15, 2017 Share Posted November 15, 2017 I removed the old and downloaded the new 1.6.6 (through the Apple app store) onto my 5k mac. When I open the program the toolbox is on screen but is completely empty. All the View drop down menu does is change the dimensions of the empty box. Here I read about a similar problem occurring earlier which was solved when the program was removed and reinstalled. But after doing this (including a computer reboot) nothing has changed. Prior to this, the 1.6.6 Beta program (now removed) was working fine. Help! Quote Link to comment Share on other sites More sharing options...
JFisher Posted November 15, 2017 Share Posted November 15, 2017 Hi JuliusM, Welcome to the forum. What toolbox are you referring to exactly? Could you send a screenshot? Quote Link to comment Share on other sites More sharing options...
JuliusM Posted November 16, 2017 Author Share Posted November 16, 2017 Hey, Every time I click out of Affinity the toolbox disappears. So here is a really bad photo taken with my phone. Thanks for looking Quote Link to comment Share on other sites More sharing options...
JuliusM Posted November 20, 2017 Author Share Posted November 20, 2017 Here are some better images. These appear in random; whether 'Show Tools', 'Dock Tools', or 'Customise Tools' have been selected and occasionally nothing comes in view, despite choices being made: If both 'Dock Tools' and 'Show Tools' are selected and I deselect 'Show Tools' then 'Dock Tools' is unable to be deselected (that could be usually but I don't remember that it is): It means the program is unable to be used so I would appreciate any assistance. Regards, Julius Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 20, 2017 Staff Share Posted November 20, 2017 Hi Julius, Welcome to Affinity Forums Are you using two monitors? Can you please press and hold ⌃(ctrl) while launching the app until a Clear User Data dialog appears, keep the first three checkboxes ticked then press Clear to reset the app? Does the issues remain? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
JuliusM Posted November 21, 2017 Author Share Posted November 21, 2017 Thanks for considering MEB, I'm only using one monitor. I did your suggested clear, but things haven't changed. It's so frustrating when the Beta version was working well. Regards, Julius Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 21, 2017 Staff Share Posted November 21, 2017 Hi JuliusM, Since you said it was working with the Beta i'm finding strange that it doesn't work with the retail. Before trying anything else, please drag the application from the Applications folder to the Trash, empty it reboot the Mac then reinstall it again from the Mac App Store. I know you have tried reinstalling the app already (from your first post), i just want to be sure this is not a corrupted app installation. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
JuliusM Posted November 22, 2017 Author Share Posted November 22, 2017 Hello MEB, I've done exactly as you suggested with reinstalling the app but with no success. I then decided it could be a problem with my mac so I have reinstalled it's entire drive, then reinstalled the app. Now I don't seem to get any boxes at all. Just a strip down the side: Or if I turn off Show Tools I get a blank area, and still no access to Dock Tools: I appreciate all your thoughts, Julius Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 22, 2017 Staff Share Posted November 22, 2017 Hi Julius, What macOS version are you running? Can you please install the latest Beta from here and let me know if you also have issues with it? Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
JuliusM Posted November 24, 2017 Author Share Posted November 24, 2017 Hi MEB, I've tried it on both Sierra and now High Sierra. Still no Tool Box. Can I just get another Beta version? Julius Quote Link to comment Share on other sites More sharing options...
Alfred Posted November 24, 2017 Share Posted November 24, 2017 1 hour ago, JuliusM said: Hi MEB, I've tried it on both Sierra and now High Sierra. Still no Tool Box. Can I just get another Beta version? Julius There’s a link to the current beta in @MEB‘s latest post. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
JuliusM Posted November 26, 2017 Author Share Posted November 26, 2017 Thank you Alfred, I need to learn to read properly! Many thanks MEB. Once again the Beta works well. Thanks again for all your assistance. It has been much appreciated. JuliusM Alfred 1 Quote Link to comment Share on other sites More sharing options...
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