Paul Eastwood

Affinity Photo Workbook?

23 posts in this topic

When will the Affinity Photo Workbook be available (it apppears on the Amazon website, though unavailable)? Also will it be available from the Affinity site via my account?

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It will be this month, perhaps next week, through the Affinity Store, and described in a marketing page like the Designer Workbook one. I would expect an announcement like Ash made last time for the Designer Workbook, or a post on the blog announcing it as available. It's en-route to (Amazon) the fulfilment centres right now in English and German, and will be sendable to the same countries as the Affinity Designer Workbook. Some countries (like Switzerland, China & Russia ) are not in the list of countries that our fulfilment partner offers, but most major other countries can be sent to.

lenmerkel and Mithferion like this

Patrick Connor

Serif (Europe) Ltd.

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I sense an early Christmas gift coming my way. Nice! :15_yum:


Len

--------------------

Over the hill, and enjoying the glide.

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Based on the good experiences made with the fine AD workbook, this one for AP then should too enrich everybody's bookshelf.

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6 hours ago, PhongLe said:

is there an e-book version?

My country is not in the list (Vietnam).

We are not planning to sell this as an e-book or PDF, sorry. 


Patrick Connor

Serif (Europe) Ltd.

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Could you please make it possible to buy it from Norway? (If not, is it possible to purchase it from Amazon?)
I got the Designer book from Amazon last time, but the shipping took more than a month. 


Affinity Photo 1.6.6

Affinity Designer 1.6.0

 

MacBook Pro 8 GB
High Sierra 10.13.1

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It may be possible to order to other countries from Amazon.com (the com is important not any other Amazon site) currently the Designer Workbook has been deactivated on Amazon.com and Amazon haven't been able to say why, but when it was available you could order delivery to countries not supplied by affinity.store. So if the Affinity Photo Workbook is listed on Amazon.com then try delivery to your county and see what delivery price they quote. That is out of our control, as is the price Amazon charge for the book, in that they did not drop the price when we decided to. 


Patrick Connor

Serif (Europe) Ltd.

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Yes, @Patrick Connor That's what I experienced. It was quite expensive, both the book and shipping. I know you don't have control over that price, but maybe you can add Norway to the list of country you can supply in Affinity.store? *hoping 


Affinity Photo 1.6.6

Affinity Designer 1.6.0

 

MacBook Pro 8 GB
High Sierra 10.13.1

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We use a 3rd party delivery service (a branch of Amazon I believe) and they do all of our deliveries. They do not offer Norway, and we do not distribute the book any other way at present, sorry. Amazon.com website perhaps don't always use their own distribution services, so offer more countries. It's bizarre but currently true, sorry. 


Patrick Connor

Serif (Europe) Ltd.

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Thanks Patrick!  Don't be sorry, I'll buy it anyway. ;) (If it's offered on Amazon.com)


Affinity Photo 1.6.6

Affinity Designer 1.6.0

 

MacBook Pro 8 GB
High Sierra 10.13.1

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Hello Serif.

When I was buying a Designer Workbook, shipping was 123,- CZK

2017-11-23_135634.png.9ab3275938ad5b6163384763c7ba3eac.png

 

Now, three months later, it is "four" times more expensive !!!

2017-11-23_140029.png.e9a85aac546a6ff3dd3b74ffc421f577.png

 

Why?

Even though I have a great interest in the book, this is unacceptable to me.


Affinity Photo 1.6.0.89 (1.6.1.92 Beta), Affinity Designer 1.6.0.89 (1.6.1.92 Beta).

Windows 10 Pro, Version 1709, Build 16299.19

Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080.

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I don’t know why is that but in my case the handling price increment was around 2.7%.

Best regards!

P. S.: Shipping and handling fee is about half the discount price anyways...


You'll never know what you can do until you get it up as high as you can go!

http://mithferion.deviantart.com/

AMD FX 8350 :: Radeon HD 7870 :: Windows 10 - 64 bits.

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The answer is simple, but not great news.

When we launched the Designer Workbook, some countries (mainly Eastern European) were not set up correctly in our newly launched Affinity Store to charge enough delivery. The delivery defaulted to the minimum Amazon delivery charge. However the actual cost to us was over £20. This was corrected shortly after launch and Serif absorbed this extra cost on those initial orders.

 

So the delivery on those screen shots is correct, and the delivery for the first order was less than it should have been. We have no control over these charges and have looked at other providers of warehousing packing and shipping and our current providers are normally the cheapest and provide the most worldwide coverage.

 

 


Patrick Connor

Serif (Europe) Ltd.

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Ah, I see. So that's why in my case the shipping price was almost the same.

Thanks a lot, Patrick.


You'll never know what you can do until you get it up as high as you can go!

http://mithferion.deviantart.com/

AMD FX 8350 :: Radeon HD 7870 :: Windows 10 - 64 bits.

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< To the customer @Merde who quoted @Pšenda, i deleted your duplicate post, but unfortunately so did another mod, so now both the copies of your reply have gone. Sorry this was a simple mistake and there was nothing wrong with your reply. I cannot see a way to restore deleted posts >


Patrick Connor

Serif (Europe) Ltd.

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5 minutes ago, Patrick Connor said:

The answer is simple, but not great news.

When we launched the Designer Workbook, some countries (mainly Eastern European) were not set up correctly in our newly launched Affinity Store to charge enough delivery. The delivery defaulted to the minimum Amazon delivery charge. However the actual cost to us was over £20. This was corrected shortly after launch and Serif absorbed this extra cost on those initial orders.

 

So the delivery on those screen shots is correct, and the delivery for the first order was less than it should have been. We have no control over these charges and have looked at other providers of warehousing packing and shipping and our current providers are normally the cheapest and provide the most worldwide coverage.

Correction: initial delivery cost was was $20 (not yet in my local currency). I've placed an order on February 7. Lower (and as you explained - incorrect) shipping costs showed up some time later.

 

I accept your explanation, but you REALLY should do something about shipping costs of multiple copies of your books. It is immoral to charge almost 200 bucks for (example) 10 worbooks. It makes group orders completely pointless.

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3 minutes ago, Merde said:

Correction: initial delivery cost was was $20 (not yet in my local currency). I've placed an order on February 7. Lower (and as you explained - incorrect) shipping costs showed up some time later.

 

I accept your explanation, but you REALLY should do something about shipping costs of multiple copies of your books. It is immoral to charge almost 200 bucks for (example) 10 worbooks. It makes group orders completely pointless.

 

Well I asked the right team and was told it was resolved quickly, but February may well be the case. Customers often have better information than I do, sorry. As for bulk delivery, if you want to order this many you should perhaps contact our corpsales@serif.com I should think a deal could be struck.


Patrick Connor

Serif (Europe) Ltd.

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Right so apologies, there were 2 issues regarding delivery I will rewrite my statement.

 

When we launched the Designer Workbook, some countries were not set up correctly in our newly launched Affinity Store to charge enough delivery, using only the minimum. This was resolved quickly, and Serif absorbed this extra cost on those incorrect orders.

 

However until late August 2017 there was a bug in the Affinity Store code that meant when we have sold the Designer Workbook, some customers were not charged the correct delivery, if they changed their country while in the basket. The delivery did not always get recalculated for the actual destination country, and so was less than it should have been. This only affected 2% of orders and has now been corrected and Serif absorbed this extra cost on those incorrect delivery costs.

 

So the delivery on those screen shots is correct, and the delivery for the first order was less than it should have been. We have no control over these charges and have looked at other providers of warehousing packing and shipping and our current providers are normally the cheapest and provide the most worldwide coverage.


Patrick Connor

Serif (Europe) Ltd.

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