Gerican Posted November 9, 2017 Share Posted November 9, 2017 I have just updated to 1.6.6 on my Macbook Pro, Sierra 10.12.6 and AP does not load properly. I have rebooted my system after updating but it takes a long time to get beyond the first screen. I click on Preferences to install Nik again as I lost it after the upgrade, but the Preference window does not appear. I tried to open a file but the file will not open. The first image is the screen I get after the initial Affinity Logo screen opens after about a minute. The second image is the preferences window that will not open. The third image is after I tried to open a file, it does not open the file and then just gives me the possibility to open a "Recent" image. I went back to AP and this is the window I got, fourth image, and I cannot remove the AP logo I had non of these issues with AP 1.5 It is frustrating, and I would appreciate any assistance please. Many thanks Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2017 Staff Share Posted November 9, 2017 Hi Gerican, Welcome to Affinity Forums Please do the following to reset the app: press and hold ⌃(ctrl) while launching it from the Launchpad or from the Applications folder until the Clear User Data dialog appears, keep the first three boxes ticked and press Clear. Let me know if you still have trouble. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Gerican Posted November 10, 2017 Author Share Posted November 10, 2017 Many thanks, Meb, it seems to be fine now but I do not see the free goodies. Can you help me with that please? Many thanks Anton Quote Link to comment Share on other sites More sharing options...
Gerican Posted November 10, 2017 Author Share Posted November 10, 2017 Hi Meb I managed to download the freebees and installed them. Thank for your help in getting AP to work again. Just one last observation. RAF files take a very long time to load. Is there anything I can do to speed up the process? Many thanks Anton Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 10, 2017 Staff Share Posted November 10, 2017 Hi Gerican, Sorry the delay getting back to you. Glad to know you've sorted the extras/freebies issue. Regarding the RAW question, no, sorry. We are constantly improving/optimising our RAW engine so hopefully things will get better with time. Meanwhile you may try to change the RAW engine to Apple (Core Image RAW) going to menu View ▸ Assistant Manager (in Develop Persona) but i doubt it will make much difference. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Gerican Posted November 10, 2017 Author Share Posted November 10, 2017 Dear Meb Many thanks for your prompt and informative response. Kind regards Anton Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.