Affinity Photo 1.6.0.89, other view when opening the photo

[FoxTerrier 2]

Hello and good evening,
after successful udate on 1.6.0.89 (Windows 8.1), a (every) photo is no longer displayed as usual when opened. The photo is now part of a larger frame. This view can not be changed either. what am I doing wrong and / or what attitude should i change? Is there perhaps a bug here?
Have you attached a screenshot.
I am very happy if you could help me.
 

Many Thanks!

Note:
The complete photo is displayed, only in small size.
Display: 1920 x1080.

Thank you also for your great program and your attention to detail! Well done!

I hope that my english is understandable.

Best regards
Ralf

[Mark Ingram 1,947]

Hi, someone else appears to have the same problem - https://forum.affinity.serif.com/index.php?/topic/49267-affinity-photo-16-problem/

 

 

What is your Windows Display Scale?

 

Can you attach the image in your screenshot?

[FoxTerrier 2]

36 minutes ago, Mark Ingram said:

Hi, someone else appears to have the same problem - https://forum.affinity.serif.com/index.php?/topic/49267-affinity-photo-16-problem/

 

 

What is your Windows Display Scale?

 

Can you attach the image in your screenshot?

Hello,

my Windows Display Scale:  1920 x1080. I attached the photo in question below.

One more note:
a) At first I just updated the program: error as described.
b) Then I uninstalled the program and reinstalled it again: The error occurred again.

In the meantime I loaded at least 10 photos (Canon and Fuji) in jpg and raw format. Always the same aberration.

Best regards

Ralf

[Mark Ingram 1,947]

Hi, 1920x1080 is your screen resolution. Display scale would be something like 100% or 200% etc.

In preferences what are your retina options? Automatic? fastest? Slowest?

[FoxTerrier 2]

2 hours ago, Mark Ingram said:

Hi, 1920x1080 is your screen resolution. Display scale would be something like 100% or 200% etc.

In preferences what are your retina options? Automatic? fastest? Slowest?

Hi Mark,
thank you very much for taking care of the problem so quickly.
a) My display scale is "22%". You can also read this on my first screenshot at navigator.
b) My retina option (retina rendering) is "automatic (best)"

Did I help you with this or do you need more information?

First of all thank you for your support.

Best regards
Ralf

 

[xleo 1]

Had the same issue!

fixed when changed retina rendering to "fastest"

the same in Designer!

[Mark Ingram 1,947]

Hi, 22% is your zoom level, the Windows Display Scale is a setting in Windows itself:

 

[FoxTerrier 2]

27 minutes ago, Mark Ingram said:

Hi, 22% is your zoom level, the Windows Display Scale is a setting in Windows itself:

 

Hi,

my Windows Display Scale is "130 %". Please see below.

Thank you.

Best Regards

Ralf

[FoxTerrier 2]

Hello xleo, hello Mark,

I have followed xleo's advice and in the AF setting "retina rendering": low quality (fastest) registered. The display error was corrected afterwards.

The error correction can alternatively be done by the following setting:
a) set the above retina setting back to "automatic (best)".
b) In the Windows system settings, set the display size from 130% (user-defined) to 125% (default-option). As a result, the display error has now been corrected.

Whether the above-mentioned troubleshooting options for other users is successful, I can not say. Just try it!

Best regards
Ralf

[Mark Ingram 1,947]

Setting display to 125% fixes the problem? Thanks for the feedback!

[Sean P 958]

Hi Guys,

I've reproduced this and gotten it logged with development.

[FoxTerrier 2]

On 4.11.2017 at 11:53 PM, Mark Ingram said:

Setting display to 125% fixes the problem? Thanks for the feedback!

As described above, the display problem is that setting the Windows representation to 125% fixed. All user-oriented settings definitely lead to errors.
best regards
Ralf