mikepiet Posted November 3, 2017 Share Posted November 3, 2017 I am running Photo & Designer on Windows 10 and am trying to update to 1.6. I have downloaded Exec files as prompted but on clicking I get 'Exception: CreateDirectory Failed'. I uninstalled Designer and tried fresh download but the same. Can anyone help? Quote Link to comment Share on other sites More sharing options...
IanSG Posted November 3, 2017 Share Posted November 3, 2017 Someone else had the same problem recently. I think the answer was to right click the .exe and select "Run as Administrator". Quote AP, AD & APub user, running Win10 Link to comment Share on other sites More sharing options...
mikepiet Posted November 3, 2017 Author Share Posted November 3, 2017 Ian. Thanks - works now. Easy when you know how. Quote Link to comment Share on other sites More sharing options...
Squaredancer Posted December 14, 2017 Share Posted December 14, 2017 Tried that, and it didn't work - same error message. Quote Link to comment Share on other sites More sharing options...
Agitrem Posted April 22, 2022 Share Posted April 22, 2022 Tried that, and it didn't work - same error message. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 22, 2022 Share Posted April 22, 2022 24 minutes ago, Agitrem said: Tried that, and it didn't work - same error message. Welcome to the Serif Affinity forums. I see you have an older version (1.6.5) of the installer, too. Do you have an older Affinity Photo currently installed and running? If so, what release number is currently installed? Or have you tried to remove it already? If you have the earlier version installed, what is the directory path to your existing version of Affinity Photo? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Agitrem Posted April 22, 2022 Share Posted April 22, 2022 Hi I deleted everything, installation is not possible. I tried older and new but to no avail. Thank you in advance for your help. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 22, 2022 Share Posted April 22, 2022 14 minutes ago, Agitrem said: I deleted everything, installation is not possible. You probably should not have done that. At this point, my suggestion would be to try the Microsoft Uninstall Troubleshooter: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d It might also be worthwhile to find your Setup log files and show them to us: https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541687 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
walt.farrell Posted April 22, 2022 Share Posted April 22, 2022 But also, what version of Windows are you running. The output from the winver command and from Windows Settings, About, would help. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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