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Exif issue in AP 1.6

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Solved the same problem in Win10 Pro. My User name is Sören and there was no EXIF data. I changed the location of the TEMP system variable to C:\TEMP and the same for the TMP. Now Exif displays correctly.

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42 minutes ago, Zambody said:

Solved the same problem in Win10 Pro. My User name is Sören and there was no EXIF data. I changed the location of the TEMP system variable to C:\TEMP and the same for the TMP. Now Exif displays correctly.

 

Thanks for confirming this. The upcoming 1.6.1 patch will fix this issue, and it's available right now as a customer beta.

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I just installed 1.6.2 and still have this issue. Everything works well in 1.5.
It's due to the folder name containing non-English characters.
Please help to fix this as soon as you could; otherwise each file edited and exported comes without EXIF.

Thank you very much.

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38 minutes ago, sleepy0827 said:

I just installed 1.6.2 and still have this issue. Everything works well in 1.5.
It's due to the folder name containing non-English characters.
Please help to fix this as soon as you could; otherwise each file edited and exported comes without EXIF.

Thank you very much.

 

I'm surprised by that, as it should be fixed in the latest version.

Unless you are saying that your installation folder has non-English characters in it? Where have you installed Affinity Photo to?

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"c:\Program Files\Affinity\Affinity Photo\" This is where I installed the 1.6.2.97.
The non-English characters is my folder name.
If I copy the same file to desktop and open the file, the EXIF is retrieved well.

After searching the forum, I thought this had been fixed since 1.6.1.92.
Please help me check if this became an issue again in 1.6.2.97 and fix it in the next version.
Thank you very much.

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34 minutes ago, sleepy0827 said:

"c:\Program Files\Affinity\Affinity Photo\" This is where I installed the 1.6.2.97.
The non-English characters is my folder name.
If I copy the same file to desktop and open the file, the EXIF is retrieved well.

After searching the forum, I thought this had been fixed since 1.6.1.92.
Please help me check if this became an issue again in 1.6.2.97 and fix it in the next version.
Thank you very much.

 

OK, that's interesting, I was sure that this was fixed. We will check here, and issue a new fix if we can reproduce it.

What is the path of the image that you're trying to load? Can you attach the image here?

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On 04/12/2017 at 11:52 PM, sleepy0827 said:

Here's the image.
I created the folder name in Chinese (Traditional) for testing, and the issue is still there, FYI.

Hopefully it could be fixed soon, thank you so much.

 

Can you copy and paste the folder name here so that we can try it out?

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I also have this issue but only for the batch processing. Photo is installed in d:\Tools\Affinity Photo\ username is fuzzel so no strange characters here. If I open one raw file and export it the exif information is present only the batch job feature seems to delete exif completely. 

I'm using 1.6.1.93 on Win10 64bit

 

Edit:

I've just tried AP 1.6.2.97 and got the same results: open one raw file in the Develop Persona and export it after developing it the EXIF data is saved to the TIFF file. If I use the batch job feature no EXIF data is saved.

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19 hours ago, sleepy0827 said:

D:\測試\

Hopefully it'd help :)

 

Hi sleepy0827, 

We have found a bug which might explain your problem.

The bug is that Exif information is not loaded when a file with a non_English path is dragged into Photo from another app (e.g. Windows Explorer).

 

Is this how you are opening your file? If it is, please try opening it from File > Open. Does that work? 

Thanks,

Jon

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On 12/8/2017 at 7:31 PM, Jon W said:

 

Hi sleepy0827, 

We have found a bug which might explain your problem.

The bug is that Exif information is not loaded when a file with a non_English path is dragged into Photo from another app (e.g. Windows Explorer).

 

Is this how you are opening your file? If it is, please try opening it from File > Open. Does that work? 

Thanks,

Jon

Jon, you're right.
I opened the file by dragging the photo into Affinity Photo from another app.
If I open the file File > Open , the Exif info could be loaded well.
However, in 1.5, even if I dragged the file from another app, the Exif could be retrieved perfectly.

Since the problem is found and could be reproduced, hopefully this could be fixed in the next release.
Thanks a lot and I really appreciate everyone's help. :)

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I have been having the same issue with Canon RAW files. I use Breese Browser to add comments and other exif data, but Affinity is not reading if from the files. Just wanted to let you know as you work on the fix.

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On 20/12/2017 at 8:55 PM, hedrickbk said:

I have been having the same issue with Canon RAW files. I use Breese Browser to add comments and other exif data, but Affinity is not reading if from the files. Just wanted to let you know as you work on the fix.

 

If you use File | Open, rather than Drag / Drop of files, it should work. We'll have a fix in the next customer beta.

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On 12/23/2017 at 1:43 PM, Mark Ingram said:

 

If you use File | Open, rather than Drag / Drop of files, it should work. We'll have a fix in the next customer beta.

Mark,

I am using File | Open to open the files for editing (I did not know there was a way to drag/drop). Looking forward to the fix.

Brian

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I am running version 1.6.4.104 on windows 7 and have no exif data on any panasonic  raw files in the develop persona.The camera is on the supported list.

Any help would be appreciated

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On 8/17/2018 at 3:39 PM, JJAM said:

I am running version 1.6.4.104 on windows 7 and have no exif data on any panasonic  raw files in the develop persona.The camera is on the supported list.

Any help would be appreciated

For future readers, this was answered in it's own thread (answer: caused by AppGuard blocking exiftool.exe) 

 

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