HagensWatch Posted November 2, 2017 Share Posted November 2, 2017 The Affinity Designer betas were downloadable in relatively short time periods. But when I tried the link on my account page...this thing is going to take me 3 hours?! Forget it. I'll wait for the beta. Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 2, 2017 Share Posted November 2, 2017 Both the beta and retail files are hosted on Amazon's infrastructure. Link to comment Share on other sites More sharing options...
HagensWatch Posted November 2, 2017 Author Share Posted November 2, 2017 Then why is this download taking so long?! The betas took less than 5 minutes to download. But when I visit my page using my account...downloading the official version shows it'll take more than 3 hours. That's crazy. I doubt anybody would wait that long for a download like this. I never had this kind of slowdown before. Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 2, 2017 Share Posted November 2, 2017 No idea, the file is also put into Amazon's CloudFront, so in theory it should be even faster when downloading from the store. If you download the beta again now, does it still download quickly? Link to comment Share on other sites More sharing options...
Staff MEB Posted November 2, 2017 Staff Share Posted November 2, 2017 Hi HagensWatch, I've seen this happening before. Sometimes for some weird reason the server is/starts too slow(ly). Although risky (don't blame me if it doesn't work out! ) you can try to cancel that download and start it again. Sometimes it does fix the issue. Mark Ingram 1 A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
HagensWatch Posted November 2, 2017 Author Share Posted November 2, 2017 11 minutes ago, MEB said: Hi HagensWatch, I've seen this happening before. Sometimes for some weird reason the server is/starts too slow(ly). Although risky (don't blame me if it doesn't work out! ) you can try to cancel that download and start it again. Sometimes it does fix the issue. I've done that several times already. The download estimate is 4 to 5 hours! I would never accept that for download speeds at any price. I'd like to see if I can download the beta whether there is a difference in speed. Because when I downloaded the last beta...which was about yesterday...took me no more than 5 minutes. Link to comment Share on other sites More sharing options...
HagensWatch Posted November 2, 2017 Author Share Posted November 2, 2017 I can definitely confirm you guys have a problem. I was able to redownload the beta. It took me less than 2 minutes. That's how quick that download took. The official version is clocking in at 5 hours. You need to fix this as soon as possible. Link to comment Share on other sites More sharing options...
Staff MEB Posted November 2, 2017 Staff Share Posted November 2, 2017 Hi HagensWatch, I'm sorry for the inconvenience. The server(s) may be quite busy. There's probably a huge number of users trying to download/update the programs (Windows) and getting the extras (Windows and Mac users) now. It should get better soon. A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Panchdara Posted November 3, 2017 Share Posted November 3, 2017 @HagensWatch - Worked fine for me - less than 2 mins... perhaps your ISP was experiencing issues? Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 3, 2017 Share Posted November 3, 2017 16 hours ago, HagensWatch said: I can definitely confirm you guys have a problem. I was able to redownload the beta. It took me less than 2 minutes. That's how quick that download took. The official version is clocking in at 5 hours. You need to fix this as soon as possible. I think this just confirms that your ISP is having a problem downloading from Amazon's nearest CloudFront location, not that we or Amazon are experiencing problems. This is the only report of the issue, and we've had hundreds of thousands of downloads. My advice is to contact them and ask them why the download is so slow. Link to comment Share on other sites More sharing options...
HagensWatch Posted November 3, 2017 Author Share Posted November 3, 2017 1 hour ago, Mark Ingram said: I think this just confirms that your ISP is having a problem downloading from Amazon's nearest CloudFront location, not that we or Amazon are experiencing problems. This is the only report of the issue, and we've had hundreds of thousands of downloads. My advice is to contact them and ask them why the download is so slow. Thankfully the problem has gone away and I was able to download the file with no problems after a while. I guess there was a bottleneck causing the slowdown. Now...for the real new question. When are we getting the new beta 1.60.1? Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 3, 2017 Share Posted November 3, 2017 1 minute ago, HagensWatch said: Now...for the real new question. When are we getting the new beta 1.60.1? Soon... Link to comment Share on other sites More sharing options...
HagensWatch Posted November 3, 2017 Author Share Posted November 3, 2017 4 hours ago, Mark Ingram said: Soon... Then here's a different one. Is Adobe starting to feel the Affinity for Designer? Link to comment Share on other sites More sharing options...
teri Posted November 4, 2017 Share Posted November 4, 2017 I'm having the same problem as HagensWatch reported. I just purchased the Affinity Designer this morning and have tried at least five times to download the program ... being told 7-14 hours for 220 mb to download. That's ridiculous! I tried downloading files of equal size from other sites just to make sure it wasn't a problem with my computer. No problem downloading from any other site. Very disappointed if this is what to expect from Serif /Affinity in the future. I'm a long-time Serif user (been buying every upgrade since DrawPlus X2) and have always relied on the great products Serif has produced in the past. I also have AI CS 5 on one computer and AI CC 6cs on newest computer. I don't "need" this software, I simply love the past versions of DrawPlus. The ui is so much more intuitive than Adobe products. But I'll be giving up on Serif if this is what to expect from their new products. Just received notice that the download failed (again!) after 3.2 mbs. Wish I had read this forum thread before buying. : ( Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 5, 2017 Share Posted November 5, 2017 14 hours ago, teri said: I'm having the same problem as HagensWatch reported. I just purchased the Affinity Designer this morning and have tried at least five times to download the program ... being told 7-14 hours for 220 mb to download. That's ridiculous! I tried downloading files of equal size from other sites just to make sure it wasn't a problem with my computer. No problem downloading from any other site. Very disappointed if this is what to expect from Serif /Affinity in the future. I'm a long-time Serif user (been buying every upgrade since DrawPlus X2) and have always relied on the great products Serif has produced in the past. I also have AI CS 5 on one computer and AI CC 6cs on newest computer. I don't "need" this software, I simply love the past versions of DrawPlus. The ui is so much more intuitive than Adobe products. But I'll be giving up on Serif if this is what to expect from their new products. Just received notice that the download failed (again!) after 3.2 mbs. Wish I had read this forum thread before buying. : ( Hi @teri, as I explained above, we don't host these files, they're hosted by Amazon's cloud services (Amazon S3 + Amazon CloudFront). So if you're disappointed in the speeds, you're either disappointed in Amazon's ability to host files, or your ISP. Now being that we've only had 2 complaints like this, I'm willing to bet that it's your ISP that's at fault here, and not Amazon (being that they host nearly all of the major websites in the entire world). And secondly, you're comparing the download speed of an application, with it's features and abilities, which are two completely unrelated things. Please contact your ISP and ask them why the download is so slow for you. Chris B 1 Link to comment Share on other sites More sharing options...
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