darcik Posted November 2, 2017 Share Posted November 2, 2017 The "Claim Now" button for the free downloads is initially loading to a checkout page, but then immediately redirects to the home page, not allowing me access to the downloads. I'm using Safari. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted November 3, 2017 Staff Share Posted November 3, 2017 Hi darcik, Is this still failing for you? I've just tried it myself using High Sierra and Affinity Photo 1.6 and the process completed OK. What OS are you using? Quote Link to comment Share on other sites More sharing options...
R C-R Posted November 3, 2017 Share Posted November 3, 2017 Just guessing from the mention of Safari that you are a Mac user. If so, & you have not previously bought anything from the Affinity Store (not to be confused with the Mac App Store), you will have to create an Affinity Store account & password before you can download the free (for a limited time) content. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
darcik Posted November 3, 2017 Author Share Posted November 3, 2017 1 hour ago, Sean P said: Hi darcik, Is this still failing for you? I've just tried it myself using High Sierra and Affinity Photo 1.6 and the process completed OK. What OS are you using? Hey Sean, I hadn't upgraded to High Sierra, yet, so I did that. I've cleared my cache & history. For some reason it keeps redirecting from the Checkout page to the Home page when it's loading. It's doing it with both Photo & Designer. It's not the end of the world if I don't get the freebees, but it's just weird that it's doing that and I haven't seen anyone else with this problem. Quote Link to comment Share on other sites More sharing options...
R C-R Posted November 3, 2017 Share Posted November 3, 2017 3 minutes ago, darcik said: For some reason it keeps redirecting from the Checkout page to the Home page when it's loading. Are you sure it is the Affinity Store home page you are being directed to, the one that says "Welcome to the Affinity Store" in large type at the top of the page? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
darcik Posted November 3, 2017 Author Share Posted November 3, 2017 10 minutes ago, R C-R said: Are you sure it is the Affinity Store home page you are being directed to, the one that says "Welcome to the Affinity Store" in large type at the top of the page? yes Quote Link to comment Share on other sites More sharing options...
R C-R Posted November 3, 2017 Share Posted November 3, 2017 Is there a black bar across the top of the page that says "Have an Affinity account?" on the right with a "Sign In" button next to it? If so, what happens when you click the button? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
darcik Posted November 3, 2017 Author Share Posted November 3, 2017 30 minutes ago, darcik said: Hey Sean, I hadn't upgraded to High Sierra, yet, so I did that. I've cleared my cache & history. For some reason it keeps redirecting from the Checkout page to the Home page when it's loading. It's doing it with both Photo & Designer. It's not the end of the world if I don't get the freebees, but it's just weird that it's doing that and I haven't seen anyone else with this problem. Ok, well, I haven't figured it out, but I do now know that it has something to do with my iMac. I tried it on my old MacBook Pro & it worked just fine. Go figure..... Quote Link to comment Share on other sites More sharing options...
darcik Posted November 3, 2017 Author Share Posted November 3, 2017 5 minutes ago, darcik said: Ok, well, I haven't figured it out, but I do now know that it has something to do with my iMac. I tried it on my old MacBook Pro & it worked just fine. Go figure..... I disabled my AdBlock & my UntrackMe Safari extensions & it worked just fine! I knew it had to be something simple. lol MEB, Sean P and R C-R 3 Quote Link to comment Share on other sites More sharing options...
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