Jump to content
Dillon

Newly Purchased Affinity Designer Crashes on Startup

Recommended Posts

Hi Folks,    I am new to the tech world and not that savvy, I downloaded Affinity Designer on my work computer, and after getting it all set up and restarting the computer the first time I clicked on the Launcher the Affinity Start up screen starts up for about 1.5 seconds and then immediately disappears. No error code, no explanation just there and then gone. I haven't found any good answers for this in the forms yet so I am posting this plea for help and ideas. 

Affinity problem.png

Share this post


Link to post
Share on other sites

Dillon,

 

Welcome to the Serif Affinity forums.

 

Have you seen this pinned thread at the top of the forum that says that some other software can interfere with our software.

https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/

 

If those 3rd party apps are not relevant to you, please can you try the latest beta to see if this is still true of the soon to be released 1.6 that is at release candidate stage.

 

https://forum.affinity.serif.com/index.php?/topic/48920-affinity-designer-customer-beta-16087/

 

The beta installs side by side with the release version 1.5.3.69


Patrick Connor

Serif (Europe) Ltd.

Share this post


Link to post
Share on other sites

I installed the beta but again it crashes on start up just like the original it last maybe a second longer. I don't believe i have any of those 3rd party software's but i am not exactly sure how to check other than looking in my programs file. 

Share this post


Link to post
Share on other sites
On 11/15/2017 at 10:53 AM, Florin Dorca said:

I bought AD recently and mine crashes a lot also. What is a crash reference? Thanks!

 

If it's what I think it is, it's a pop-up that has you send a crash report to Serif to explain what happened when the program crashed while using the program...


"...life is what happens to you while you're busy making other plans..." john lennon

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×