ReO2 Posted October 20, 2017 Share Posted October 20, 2017 I’ve been working on the same restoration photo for weeks and all of a sudden when I try to save my work the program crashes ( iPad version)..... and I can’t now work on it on windows desktop because it says the file is created with a new program version.... some help here would be appreciated Quote Link to comment Share on other sites More sharing options...
ReO2 Posted October 21, 2017 Author Share Posted October 21, 2017 Been trying for three days looking for a work around..... I left a 5 star review of this program. I will need to see if I can change that because as of right now it is useless and affinity is providing zero support.... and I have purchased the ipad and desktop version Quote Link to comment Share on other sites More sharing options...
dutchshader Posted October 21, 2017 Share Posted October 21, 2017 Try the 1.6 beta version, this one should be able to open your file. Quote intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma Link to comment Share on other sites More sharing options...
ReO2 Posted October 21, 2017 Author Share Posted October 21, 2017 I’ll try it if there is a windows beta but that doesn’t address the issue of not being able to save edit changes on my iPad version.... I’m getting frustrated with no answers for moderators here when Affinity says come here with problems.... this is my second problem with the program with zero help Quote Link to comment Share on other sites More sharing options...
Alfred Posted October 21, 2017 Share Posted October 21, 2017 On 20/10/2017 at 2:37 AM, ReO2 said: I’ve been working on the same restoration photo for weeks and all of a sudden when I try to save my work the program crashes ( iPad version) If you've used the 'Save A Copy' option reasonably frequently during the course of those weeks you shouldn't have lost too much work. How recent is your latest backup? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
ReO2 Posted October 21, 2017 Author Share Posted October 21, 2017 I have it backed up.... I am not able to do any work on the file on the iPad Pro and save the current work. The program crashes during save... I'll have to try the windows beta to finish the project and print it.... the only work around I have not yet tried is deleting the iPad program and re installing,,, and I'll try that this afternoon.... I love working in the program but it's not functional currently Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 23, 2017 Staff Share Posted October 23, 2017 On 21/10/2017 at 6:48 PM, ReO2 said: I have it backed up.... I am not able to do any work on the file on the iPad Pro and save the current work. The program crashes during save... I'll have to try the windows beta to finish the project and print it.... the only work around I have not yet tried is deleting the iPad program and re installing,,, and I'll try that this afternoon.... I love working in the program but it's not functional currently Hi ReO2, I'm sorry that you didn't get a reply very quickly sometimes a post will slip through the net. Did reinstalling the app solve your issue? Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
ReO2 Posted October 23, 2017 Author Share Posted October 23, 2017 Unfortunately a re install did not help Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 23, 2017 Staff Share Posted October 23, 2017 Would it be possible for you to attach the file to this thread so I can see if it crashes on my iPad? Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
ReO2 Posted October 23, 2017 Author Share Posted October 23, 2017 I would be happy to.... please let me know what you discover!! And thanks for the help.... it crashes every time I try to edit the file and save it...it’s a big file and I tried twice to download it.... can we do it to your drop box?? Quote Link to comment Share on other sites More sharing options...
ReO2 Posted October 23, 2017 Author Share Posted October 23, 2017 Whew... third time and it loaded SFreeman_XX.afphoto Quote Link to comment Share on other sites More sharing options...
ReO2 Posted October 23, 2017 Author Share Posted October 23, 2017 Update but not a solution: i downloaded the AP windows beta and did a few edits then took it back into the iPad.... Well, for now I can save my work...... this is not a viable solution but it is just to see if it works for others Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 24, 2017 Staff Share Posted October 24, 2017 Hi ReO2, Thank you for providing the file I will look into this further and get back to you once I have tried to replicate the crash C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
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