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Howard

Cannot see document and tools at the same time: Resolved

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Recently I have not been able to see the document that I am working on or any of the following at the same time:

* Toolbar

* Tools

* Context Toolbar

*Studio

I can tab to toggle the UI on and off.  When UI is off and I can see the document if I use the View menu to see any of the above then the document disappears from view.

I have tried resetting all the default but this does not solve the problem.

I have the same problem with the beta version.

I am running Windows 10.and experienced other problems (with restarting) after Windows updates were installed on 12-13 September; the latest Windows update has fixed this..  This may be a coincidence but AP worked fine before (I am not sure of the exact date but certainly after 1 September).  After the Windows updates I did not try AP until a couple of days ago.

Have I accidentally changed something?

Has anyone else ever had the same problem?

 

Update 30/09/2017

I have found the cause of the problem as the settings for AMD Radeon R5 Graphics card.  The drivers for this card were updated with the Windows updates and the new driver appears to have either caused the problem or changed the settings.  The setting for the Affinity Photo now default to "Unassigned".  If I change these to "Power Saving" the problem disappears when I restart AP but reappear if I select any other setting. 

Edited by Howard
Update as reason and solution found

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In the view window, are all of these ticked ?

tools.png.02132f877d8205857ab503418d6718cf.png

 

If that doesn't help, you could try Resetting. Quit the program, then hold down the Control key while you relaunch Photo. Keep the control key down until the reset panel appears.

 

Be warned that you will lose all sorts of stuff like custom brushes and palettes, so export them first.


Windows PCs. Photo and Designer, latest non-beta versions.

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1 hour ago, toltec said:

In the document window, are all of these ticked ?

Do you perhaps mean the View menu instead?


Affinity Photo 1.7.1, Affinity Designer 1.7.1, Affinity Publisher 1.7.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.7.1.143 & Affinity Designer 1.7.1.1 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.3.1

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Just now, R C-R said:

Do you perhaps mean the View menu instead?

Yes, I did,  thank you

 

Post edited 


Windows PCs. Photo and Designer, latest non-beta versions.

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6 hours ago, toltec said:

In the view window, are all of these ticked ?

tools.png.02132f877d8205857ab503418d6718cf.png

 

If that doesn't help, you could try Resetting. Quit the program, then hold down the Control key while you relaunch Photo. Keep the control key down until the reset panel appears.

 

Be warned that you will lose all sorts of stuff like custom brushes and palettes, so export them first.

Thanks for your suggestions toltec

In the photo persona when I can see the image that I am working on only 'Dock Tools' is checked (but greyed out) and 'Hide Studio' is checked.  If I then select any of the above or uncheck 'Hide Studio' then the image immediately disappear.  I can then continue to check all the above and uncheck 'Hide Studio' and all these are available but the only view of the image I can see is the small one in the Studio.  If I then toggle the User Interface the image appears but all the above are now unchecked and the Studio is hidden.

I tried your suggestion and reset everything (I am new to Photo so did not lose much) but this did not fix the problem.  A reboot of the PC is one of the first things that I tried, without luck.

Howard

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