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pattyali

downloaded program wont open photos, freezes or shuts down

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Hello, I purchased the program today, but it shuts down or freezes when i try to open a photo. I have a ipad pro 12.9 and ipencil. what can i do to get the program running. I can't find a tech support phonenumber anywhere. This is a disappointing way to start.

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Hi pattyali,

Welcome to the forums.

Where are you opening a photo from and if it's a RAW file, is the camera make and model on the supported list. Support for Affinity apps is handled through this forum.

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Hello lee, I used the Import from photos. the photos are from my iphone. I also have a canon 50d, but none of the pic I tried to load r from that camera. but the 50d is on the list you gave me a link to. I think something is wrong with the software I downloaded.

 

 

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Which version of iOS are you running on your iPad and are the images stored on the iPad within your Photos app or on a cloud service? If you double press the Home button and force quit the app and try importing the image again does it open?

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ok deleted the program, reinstalled the program, still freezes when i try to open photos, I force quit app, and relaunch then reopen same photo and it works. What is wrong with the app? and why cant I find real help?

 

 

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