Margaret Posted September 14, 2017 Share Posted September 14, 2017 Hi The same thing is happening getting a blank white image when I upload to edit a image sometimes its got coloured lines or are darker colours not seeing the image the last build did work though Any help would be appreciated Thx Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 15, 2017 Staff Share Posted September 15, 2017 Hi, Could you upload a problem raw file here please Margaret 1 Link to comment Share on other sites More sharing options...
Margaret Posted September 15, 2017 Author Share Posted September 15, 2017 Well todays upload showed ok I had deleted the others that would not show the raw file or I convert it to a dng file but would prefer not to do that. I it happens again I will post it to the link you gave its almost its got a mind of its own _ will I show the image today or not Thanks for your reply pauls Link to comment Share on other sites More sharing options...
Margaret Posted September 17, 2017 Author Share Posted September 17, 2017 On 15/09/2017 at 2:41 PM, pauls said: Hi, Could you upload a problem raw file here please Hi just tried to upload 3 different nef images keep getting Something went wrong. Please try sending your files again. DSC_0434.NEF Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 18, 2017 Staff Share Posted September 18, 2017 Hi, I think it may be due to using a smaller raw format - Can you try the large raw format and see if that's more reliable for you. Margaret 1 Link to comment Share on other sites More sharing options...
Margaret Posted September 18, 2017 Author Share Posted September 18, 2017 I do use the large format in raw that image is smaller due to the crop factor on the D500 just gets me closer for birds in-flight so I know its not that. I saw in another question the person was updating to the new beta version and putting it in the same folder I think I have been doing the same actually if I uninstalled then reinstalled do you think that would work as the last build did work. Thx Thinking about the file size it might be that actually I haven't any more at the moment to try - could it not be fixed to take any raw file size as I said its smaller with the crop on camera. Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 19, 2017 Staff Share Posted September 19, 2017 Hi Beta versions uninstall the previous beta so replacing a beta is fine. Never install a beta into the same folder as the retail version. I can see that the bit depth in the exif for that photo is 12 which would suggest one of the smaller raw formats. The crop factor is a different setting which I dont believe is the cause of your issue. I think the problem is down to the NEF(Raw) settings : Compression and Bit depth. For birds in flight ensuring you have 14 bit would help bring out some more detail. I've logged the issue for the developers to investigate. Regards Paul Margaret 1 Link to comment Share on other sites More sharing options...
Margaret Posted September 19, 2017 Author Share Posted September 19, 2017 Hi, No I haven't put it into the retail one. Took some shots earlier in Raw which I always use and the size is always large 5568x3712 ,20.7M I only use the crop mainly for BIF that was a distant shot I don't know if you saw the image a swallow in-flight which was poor my bit depth is always 12 I have changed to the 14 bit I had it on uncompressed though. Will see if that makes a change I also noticed when edited to a jpeg it goes down to a 8 bit Thx very much Link to comment Share on other sites More sharing options...
Staff Pauls Posted September 19, 2017 Staff Share Posted September 19, 2017 Hopefully those settings will be better in future. I did see the photo - never managed to capture a good photo of a swift in flight myself, it's quite a challenge. So long as you do your editing at the raw stage or in 16bit format in Affinity Photo then that's pretty much the best you can do. Only drop to 8 Bit when exporting a final image Margaret 1 Link to comment Share on other sites More sharing options...
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