Jump to content
brebro

Acquire Image results in weird scan

Recommended Posts

I used to be able to scan from my Brother MFC-8480DN to my iMac in Photo with no problems, but now it seems to result in an odd, disjointed scan of the object different from what was showing on the overview scan dialog (see screenshots below).

 

Any idea why this is happening now with this 1.5.2 version of Photo or is it just this particular scanner?

effedupscanAffinity.jpg

Share this post


Link to post
Share on other sites

I did check, and found they were in need of updating for Mac OS Sierra. I updated the printer driver, scanner driver and the firmware of the multi-function machine in hopes that it would fix the problem. I was disappointed to see that the problem remained, even after updating all that.

 

I found I was able to use the Brother software to scan and then tell it to import it directly into Affinity Photo, and the scan seems to not have this problem by doing it that way.

 

I'm not sure if the Twain driver that Affinity Photo uses is shared with the one in my old Photoshop CS 5 folder, or if there is some kind of out of date twain driver in there that I need to replace manually.

Share this post


Link to post
Share on other sites

I was able to get it to work in Apple's "Preview" app.

 

 

I tried it again today in the Affinity Photo app, and it seems to work now. The only thing I've done differently is upgrade from Mac OS Sierra to Mac OS High Sierra, so maybe there was something that changed there which allowed it work correctly again.

 

Thanks for the help.

Share this post


Link to post
Share on other sites

Scan distorted (see image) in High Sierra on iMac. Closed file. Tried again, the Mac froze.

Restarted Affinity Photo and cleared user data; again first scan distorted, second attempt froze the Mac.

Epson scanner with most recent driver updates; works fine in Photoshop CS6.5a60cf6f1c6b9_ScreenShot2018-01-18at11_12_53.thumb.png.956389420d4d10ac8555de355880ca93.png

Share this post


Link to post
Share on other sites

Problem does not occur in Preview.

Tried different images and settings. The problem setting is 150 dpi and 'Detect Separate Items'. Other settings work.

I think it may have something to do with the horizontal rules on the page.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.