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CalebK

Crashes upon opening PDF

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I was trying to make a business card by starting with Staples' pdf design template. Unfortunately Affinity Designer promptly crashes upon trying to open that file.

 

The file in question has been attached.

Template.pdf

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This may not be good news, but that file opens great on Affinity Designer Beta 1.6.0 beta 7, and Affinity Photo Beta 1.6.4 beta 4 (both on the Mac.)

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On 8/21/2017 at 3:01 AM, Sean P said:

Hi CalebK,

Just tried this myself using Designer 1.5.5 and 1.6.0 b7 and it opens fine in both for me. Are you able to attach the crash report at all please? 

Certainly.


Out of respect for future people reading this post I have put it up at a Pastebin link.

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Thanks for the crash report.  I've tried placing my Affinity app in a subfolder of Applications to mirror your set up, however still cannot reproduce it. However looking at the crash report their are mentions of the Touch Bar. Could you try going into Preferences > User Interface and disabling 'Enable touch bar support' and see if that helps any?

 

Thanks

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On 8/29/2017 at 0:58 AM, Sean P said:

Thanks for the crash report.  I've tried placing my Affinity app in a subfolder of Applications to mirror your set up, however still cannot reproduce it. However looking at the crash report their are mentions of the Touch Bar. Could you try going into Preferences > User Interface and disabling 'Enable touch bar support' and see if that helps any?

 

Thanks

Unfortunately it still crashes.

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