markw

Crash When Opening PDF File

5 posts in this topic

Good morning all:)
So, I’ve managed to constantly crash Designer beta6 this morning when attempting to open a PDF file.
The current MAS version of Designer handles the same file perfectly.

If someone from affinity can provide an upload link I can send you a crash report & the file.


15" Macbook Pro + 22" HD Monitor ~ macOS 10.12.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M and a Spyder4Pro

Share this post


Link to post
Share on other sites

I tried as well and I get different behavior, and yes there is an issue here.  With infographics, simpler images that I've saved as PDF (for InDesign), open up in AD B6 without any issue.  I've tried a few of them.

 

However, if I try to open a PDF document (a "normal" PDF page of text and images) then I get a message that the "file failed to open...file does not exit."  It does open in the MAS version and I can edit there without any issue, but not at all in Beta 6.  Still I couldn't get it the beta to crash.  

 

Update:  I rebooted my MacBook and now the PDF page opens - however I can't save any changes.  It tells me "permission denied... can't save a file in that location."  I tried several file locations.  I rebooted again thinking that permissions need to be reset.  But the problem persists - I can't save a PDF to a new file from an opened PDF.  This doesn't happen with SVGs or non-PDF documents exported to PDF.  

Share this post


Link to post
Share on other sites

Anything you could send to support@seriflabs.com will be used for debugging this problem and then deleted afterwards. Thank you! :)

Share this post


Link to post
Share on other sites

Thank's Matt, files sent.


15" Macbook Pro + 22" HD Monitor ~ macOS 10.12.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M and a Spyder4Pro

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now