Jump to content

AD does not open after displaying splash screen

Recommended Posts

I just upgraded to AD (from a version more recent than and the problem I was hoping would resolve itself is still persisting:

  1. launch application;
  2. splash screen loads and displays current version;
  3. window does not open, yet application is running and the instance is visible in the task bar;
  4. when mouse-over instance in task bar the preview shows black box but no windows appears.


Running Windows 10: latest update not yet applied (2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4032188)).

The machine runs without issue, never crashes, and not running any of the applications listed in the section showing conflicts with AD.


I don't see a changelog or installer log in the application directories.


I uninstalled and reinstalled the same version in the title and still the same problem. I then uninstalled, and reinstalled and the application loads correctly.




Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.