Jump to content
rjmusto

Photo randomly hangs up entire Mac

Recommended Posts

Using OSX 10.12.5 and Photo 1.5.2

 

Not a big problem, but wonder if this is just me:

 

I generally have Affinity Photo running on the Mac all the time, as I am usually 'fiddling' with a bunch of photos on a dip in and out basis.

 

However, every now and then I find the Mac has almost frozen. The mouse will still react, but very slowly - it takes several seconds to respond.  On each occasion I can usually manage to Force Quit AP and then normal function of the Mac is restored.  Sometimes it happens when working with Photo and sometimes not, so it does not seem to be due to any particular action. 

 

Does AP keep an action report somewhere that might help work out what it was doing?

 

Thanks,

Ralph

Share this post


Link to post
Share on other sites

Hi Ralph,
Does the application fully crash at all and do you get a crash report you can attach? Have you found the issues to be reproducible at all, if so are you able to give a step by step as to what you were doing/clicking on so we can try to reproduce.

 

Thanks.

Share this post


Link to post
Share on other sites

Hi Sean,

I have not found any repeatably way to induce this - it just happens now and again. I've had a look in the DiagnosticsReport folder, but there is nothing for Affinity. 

So not a lot of help, sorry.

 

I think I have sent crash reports to Apple on this, but don't know any way of looking these up now.

 

It happened again today - the Mac had been left idle for a while, I came back on and was working on another app and then it just froze up. On this occasion I had to hold the power button to force a shut down, so can't be sure AP was the culprit, but from previous experience, I would say that it likely was.

 

Anyhow, Next time I will copy the report that gets sent to Apple and let  you know.

 

Ralph

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.