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Buster44

Photo crashes on startup

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Hi,

 

I purchased Photo 1.5.2.69 last week but have been unable to get the program to work properly.

The program appears to start fine but the issue occurs when I either try to open or create a new file. The program either closes itself or I get program has stopped responding then closes.

I have tried, 

  1. removing .net, upgrading 4.6 to 4.7 back to 4.6 with reboots in between each step
  2. Reinstalled the video drivers
  3. Tried booting using Clean boot via msconfig.exe with selective startup and everything except MS products disabled.
  4. Reinstalled and ran a repair of Affinity Photo
  5. Also created new profile in case of corruption

 

The machine is a i7 @ 2.70ghz mac mini running windows 7 Ultimate 64-bit SP1 with 16gb of memory, video AMD Radeon HD 6630M

 

Faulting application name: Photo.exe, version: 1.5.2.69, time stamp: 0x5913a323
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23807, time stamp: 0x5915fe14
Exception code: 0xe06d7363
Fault offset: 0x000000000001a06d
Faulting process id: 0x530
Faulting application start time: 0x01d3048fff070a54
Faulting application path: C:\Program Files\Affinity\Affinity Photo\Photo.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 4382f6ff-7083-11e7-ba6e-406c8f205483
=====================================================
Faulting application name: Photo.exe, version: 1.5.2.69, time stamp: 0x5913a323
Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915fdce
Exception code: 0xc0000005
Fault offset: 0x000000000000aabf
Faulting process id: 0x1364
Faulting application start time: 0x01d304968c562f92
Faulting application path: C:\Program Files\Affinity\Affinity Photo\Photo.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: dc764e85-7089-11e7-b68b-406c8f205483
=========================================================
Fault bucket 521208060, type 28
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photo.exe
P2: 1.5.2.69
P3: 5913a323
P4: KERNELBASE.dll
P5: 6.1.7601.23807
P6: 5915fe14
P7: e06d7363
P8: 000000000001a06d
P9: 
P10: 

Attached files:
C:\Users\mini7\AppData\Local\Temp\WERE123.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photo.exe_f3f5712d48c1e6cfad6b8df1c3fd9776451ebce_14924c05

Analysis symbol: 
Rechecking for solution: 0
Report Id: be408505-7084-11e7-ba6e-406c8f205483
Report Status: 0
=====================================================

Edited by Buster44
additional information

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