GoB Posted July 20, 2017 Share Posted July 20, 2017 Trying to install trial fails. Get this error message: Exception Create Directory failed. At that point the install fails and ends. Running Windows 10 Pro Insider Preview X64 build 16241 Any help would be appreciated. George Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted July 21, 2017 Staff Share Posted July 21, 2017 Hi GoB, Welcome to the Forums :) Please could you try running the .EXE file as an Admin to see if that resolves your issue? Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
GoB Posted July 21, 2017 Author Share Posted July 21, 2017 Just tried run as Admin. Same exact error message. Same results, does not install. George Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 24, 2017 Staff Share Posted July 24, 2017 Hey GoB, Can you try placing your .exe file in the root of your C drive and see if it will install from there? Thanks Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GoB Posted July 24, 2017 Author Share Posted July 24, 2017 Same, no change. Same error message. George Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 25, 2017 Staff Share Posted July 25, 2017 Hey George, can you try this for me, please: 1. Windows key + R to bring up the run box 2. Clear the contents of the run box 3. Drag the .exe into the box 4. At the end add a space and then add the word /log Once the installer fails if you go to the run box again and type %temp%/AffinitySetup/ and then check the folders (with a long string of characters) inside there for both an install.log file and a setup.log. Once you've got that could you attach it please? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GoB Posted July 25, 2017 Author Share Posted July 25, 2017 Did everything as you requested. The run of "C:/Affinity+Photo+Windows+Trial.exe /log" yielded the same error message as above. Then ran "%temp%/AffinitySetup/". There is no directory "AffinitySetup" within the Temp directory" %temp% is set to C:\Temp George Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 26, 2017 Staff Share Posted July 26, 2017 Hey George, I'm just waiting to hear back from our installation engineer as I've asked for some advice from him. Sorry about this. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GoB Posted July 26, 2017 Author Share Posted July 26, 2017 OK, that's fine. I tried turning off "Windows Defender Security" and the "Windows Firewall", didn't help. Is anyone else having this issue with Windows Preview or is it just me? George PS: Got an email telling me the trial version has expired. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 14, 2017 Staff Share Posted August 14, 2017 Hi George, Sorry about the late reply. I think the email is just automated and doesn't know exactly when the trial has expired. The countdown to the expiry date doesn't begin until the app is first successfully launched so we should still have opportunity to get to the bottom of this, should you wish. Our install engineer has created an .exe file which you can extract and run. This will provide us with some diagnostic info. You can just click Copy to Clipboard' once you have ran it. It can be found on our Dropbox link here. Hopefully this is something you are still interested in pursuing. If not, I can only apologise. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GoB Posted August 14, 2017 Author Share Posted August 14, 2017 Ran the test program and almost instantaneously received the same error message as No way to copy anything to clipboard or I have misunderstood your instructions. I am now at Windows version 10 pro insider preview build 16257. Quote Link to comment Share on other sites More sharing options...
harrym Posted August 14, 2017 Share Posted August 14, 2017 insider preview builds..... ouch, is that a supported OS? Quote Link to comment Share on other sites More sharing options...
GoB Posted August 14, 2017 Author Share Posted August 14, 2017 It will be later this year when Microsoft releases this or a similar version. I think I heard October, but I can't recall exactly.. If you don't want to pursue this further, I understand. It can be time consuming. George Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 15, 2017 Staff Share Posted August 15, 2017 12 hours ago, harrym said: insider preview builds..... ouch, is that a supported OS? I just installed the Insider Preview this morning and my trial worked. To be honest, I did expect it to work but kinda hoped the Insider Preview was the issue as it would have been easier to investigate. @GoB - Please can you try this updated file. It should be able to run without giving you the same error as the Affinity app. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GoB Posted August 15, 2017 Author Share Posted August 15, 2017 Test2 output follows: GetTempPath... Returned: 52 Path: F:\SaveThis\AffinityPhoto\affinitytest\%HOMED~1\Tmp\ CreateDirectory "F:\SaveThis\AffinityPhoto\affinitytest\%HOMED~1\Tmp\AffinitySetup\"... Returned: 0 Error code: 3 UuidCreateSequential... Returned: 0 UuidToString... Returned: 0 String: 160b454b-81e3-11e7-8bfb-4ccc6a0876fb CreateDirectory "F:\SaveThis\AffinityPhoto\affinitytest\%HOMED~1\Tmp\AffinitySetup\160b454b-81e3-11e7-8bfb-4ccc6a0876fb\"... Returned: 0 Error code: 3 George Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 16, 2017 Staff Share Posted August 16, 2017 Thanks George, I've passed this to our installation engineer. Hopefully it will make sense to him. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 16, 2017 Staff Share Posted August 16, 2017 Hi George, It looks like your TEMP directory doesn't exist. According to the log, it is set to F:\SaveThis\AffinityPhoto\affinitytest\%HOMED~1\Tmp\ There is something really strange about that. I've just tried setting up the same environment on a Virtual Machine and it seems to be ok and I'm not getting any error codes like you are. Can you do me a favour? Right-click This PC/My Computer > Properties > Advanced system settings > Environment Variables and take a screenshot of that screen that appears. Thanks so much for your patience so far. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GoB Posted August 16, 2017 Author Share Posted August 16, 2017 Yes, you are absolutely correct. I traced to to this environment variable which I can';t understand why it would not be set, it is SystemRoot. The %SystemRoot% variable is a special system-wide environment variable found on Windows NT and its derivatives. Its value is the location of the system directory, including the drive and path. The OS sets this, probably at boot time. I will have to try and figure out why that has happened Thank you for all your help. You have narrowed to problem down to were I think I can find a solution. Thanks again. George Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 17, 2017 Staff Share Posted August 17, 2017 Well that sounds hopeful. I wish you the best of luck and I'd love to hear how you get on. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
GoB Posted August 18, 2017 Author Share Posted August 18, 2017 What I finally did was change the local environment variables for user for Temp and Tmp as follows: Temp = C:\Temp Tmp = C:\Tmp I know this works because I tried both of the test programs you provided and got no errors. I haven't tried the trial yet because I don't have the time right now. Will definitely try later. These environment variables used to be set as follows: Temp = %HOMEDRIVE%\Temp Tmp = %HOMEDRIVE%\Tmp Where HOMEDRIVE has the value C: All this looks right when in the environment variable settings but does not appear to work when programs try to use these variables. The values appear as %HOMED~1/Temp and %HOMED~1/Tmp which I just don't understand. I hope this explanation makes sense. Thanks for your time, George Quote Link to comment Share on other sites More sharing options...
tirzamay Posted November 2, 2017 Share Posted November 2, 2017 Since this doesn't appear to be a closed topic, and it is talking about what I have just encountered I am posting here. The difference is that I already have Affinity Designer installed (purchased 6/27/17 and installed soon after) but today I downloaded the update which will not install but gives me the same error message as GoB was getting. I am running win10 Home with the latest updates. Since I had no trouble installing initially, I don't know why I am having trouble now unless it is due to a major update of win 10 several weeks ago. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 3, 2017 Staff Share Posted November 3, 2017 Hi tirzamay, So the current release version is currently installed but you are unable to install the new 1.6 update over the top? Have you tried completely removing the 1.5 version from Control Panel? It might be worthwhile doing that to see if you can just do a clean install of 1.6. It may also be worth trying the trial too (try Affinity Photo). https://affinity.serif.com/en-gb/photo/ Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
tirzamay Posted November 5, 2017 Share Posted November 5, 2017 Sorry I haven't gotten back until today. I have not tried to remove and reinstall the updated version. My PC updated again this morning so I may try installing again in case the update fixed anything. (Unlikely, I know; it's Windows.) Will let you know what happens. Chris B 1 Quote Link to comment Share on other sites More sharing options...
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