David Thomas Posted July 12, 2017 Share Posted July 12, 2017 I understand your frustration that Apple will not update its compatibility information on your Affinity for iPad listing. You will similarly understand my disappointment that my attempts to follow your instructions regarding a refund (I have a Mini 2) have been futile. Apple does not make it easy to report a problem and I have now given up and written off my purchase as a theft by Apple, with the complicity of Affinity. As a very early licensee of both Affinity Photo and Affinity Designer, I made the purchase of Affinity Photo for iPad to support your company and its excellent development. While I blame Apple more than Affinity for this loss of personal funds, I do think Affinity should pull the app from the Apple Store until the compatibility specifications can be corrected. Disappointed, David Thomas Crowsnest Pass, Alberta, Canada djfthomas@gmail.com Quote Link to comment Share on other sites More sharing options...
F1gur471v31y_5p34k1ng Posted July 12, 2017 Share Posted July 12, 2017 How have you reported this to Apple? From what I recal it’s straight forward enough to report an issue and get a refund; I’m sorry to hear your experience is different :( Quote Link to comment Share on other sites More sharing options...
Michelangelo_ Posted July 13, 2017 Share Posted July 13, 2017 this is a mistake by apple ( considering that they ask over 30% to developers....) , affinity has provided info about the compatibility. So, don't worry, the time you've spent to write this message costs more than the license :) Anyway, the app store is a good place but not for the support, not for the real gain for developers but for the gain for shareholders and people who do not know anything about software; this is the bad true. Quote Link to comment Share on other sites More sharing options...
A_B_C Posted July 13, 2017 Share Posted July 13, 2017 Hi David, in any case, you should search direct contact to the support team of Serif, and they should work together with Apple to sort this out. I have done so in a similar case with another company in the past, and this strategy worked out fine. While it might not be the fault of Serif that this misleading compatibility information was published, it is certainly within the responsibility of the company to help you with your refund. Maybe you should write a personal message to one of the staff members, say Patrick Connor. :unsure: Hope you will get that refund … :) Alex Quote Link to comment Share on other sites More sharing options...
David Thomas Posted July 14, 2017 Author Share Posted July 14, 2017 First, thank you all for being far more courteous than I was in my original post. I am calm now. My third attempt to reach an Apple customer service human by email shows more promise than the first two tries: " We'll be in touch. An iTunes Store representative will review your request and should send you a personal response within 48 hours. " 24 hours down, 24 to go . . . Underlying my trollish behaviour was my disappointment at not having Affinity Photo for my tablet. I am a big fan of both Photo and Designer and no longer use PS at all. A_B_C 1 Quote Link to comment Share on other sites More sharing options...
David Thomas Posted July 15, 2017 Author Share Posted July 15, 2017 Received this from Apple overnight. Hi David, Thanks for contacting us. I understand that the app, “Affinity Photo,” you purchased isn’t compatible with your iPad Mini 2. I know how much you’d like to enjoy this app, especially when you bought it as the developer mentioned that it will work on your device. I have taken the necessary actions to help you in this matter. I’ve reviewed your case and issued you a full refund for the purchase. Within ten business days, 29.39 CAD should be posted to the payment method used to make the purchase. If you continue to experience issues with this app, I recommend that you contact the developer:https://affinity.serif.com/forum Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products. I hope that I was able to help you with the action that I’ve taken. Should you need further assistance, please let me know and I’ll be happy to help. Take care and have a nice day. Thanks, Leo iTunes Store Customer Supporthttp://www.apple.com/support/itunes/ww Quote Link to comment Share on other sites More sharing options...
A_B_C Posted July 16, 2017 Share Posted July 16, 2017 Great to hear that you were able to get this sorted out … :-) Now you just need to get an iPad that supports Affinity Photo … ;-) Cheers, Alex :-) Quote Link to comment Share on other sites More sharing options...
A_B_C Posted July 16, 2017 Share Posted July 16, 2017 Oh, and maybe you should delete your email from your post … this will only attract spam … :-) Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted July 17, 2017 Staff Share Posted July 17, 2017 Hi David, Glad to know you've sorted this out. I've deleted your personal details from your previous post for privacy reasons. A_B_C 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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