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Andreus

Transparancy not saved!

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Hello!

 

When I save transparancy image in my gallery in png24 format, Image is saved with a white background although the background in the settings is disabled!

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Hi Andreus

 

this seems to be working fine for us in our latest beta. Can you ensure that you do not have matting enabled on export. Also what are you viewing them back in? is is Photos, Affinity Photo or another app? Not all views can show transparency so this may also be what you are seeing

 

Cheers


Serif Europe Ltd - Check the latest news at www.affinity.serif.com

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Thanks!

 

I see in usual Photos.

 

When I save image after work, image saved with transparency. Then I crop canvas and save same image. Image had white background. And if I import this image in another app, also white background present!

 

If I import this image in Affinity - ok - background transparent.

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I am also having the same problem. I have tried everything suggested. Starting new with transparent background. Using PNG-24 in export options tab. Exporting without background. It still exports with white background! I have tried and failed in both Designer and Photo. Please help! This is so frustrating.

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3 minutes ago, Girlvsworld said:

I can’t save a transparent png in photo...from what I can see this issue is over a year old, is it not going to be fixed?

It works fine for me.

Are you sure that you have enabled document transparency (Document > Transparent Background) and that when you exported you chose the PNG-24 preset? Also, what Area specification did you use in the File > Export specifications?


-- Walt

Windows 10 Home, version 1809, 16GB memory, Intel Core i7-6700K @ 4.00Gz
Affinity Photo 1.6.5.123 and 1.7.0.258 Beta
Affinity Designer 1.6..5.123 and 1.7.0.258 Beta
Affinity Publisher 1.7.0.257 Beta

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I see if I choose ‘selection without background’ it works - I had assumed that shutting off the background layer (imported psd from Procreate so no option for document > transparent bg) and choosing png 24 would have given it a transparent background like most other apps!

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