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Hi,

 

I have run into a problem with Affinity Photo. It will not save my files.

 

When I try to save a file it says:

 

Failed to save document: (where the document is placed)

Save failed because the file could not be created. Please report to Serif.

File::OpenUnmanaged fopen E001 [errno = 2]

 

I have attached a screenshot of the message.

 

The thing is, the place it shows where it wants to create/save the file, is not the place I picked for it. Also, the place it reports is a folder that has been moved. But it should not matter, because this is an entirely new file and therefore there should not be a problem with a moved location, because this file has no connection yet to a specific saving spot on my mac. At least that is what I think.

 

I tried to restart the application and just start entirely from scratch, but it has not worked. I also tried to not save and just export it, but that would not work either.

 

Hope you can help me/fix the bug. 

post-63568-0-82418800-1498552177_thumb.png

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Could you give me a bit more information about the location you are trying to save to?  Please give me the paths.

 

Is the path showing the original path before you moved the folder?

 

Are you able to save into your regular "Documents" folder?

 

Thanks.


SerifLabs team - Affinity Developer
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  • iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395
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I am just trying to save it to a folder in my "documents" folder. So it would be User/AnneJacobsen/Documents/New folder/

 

The path it is showing in the error message used to be located there, but I have moved it since I last used Affinity Photo.

I also remember that when I opened the app today it opened the last file I was working on, which I think was located on that path (the one that it shows in the error message). Could that be the source of the problem?

 

I have tried to save it in the "documents" folder and the same message is shown.

 

Thanks for your help :)

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Could you show me the path it thinks it is saving to instead of the Documents folder... Thanks.


SerifLabs team - Affinity Developer
  • Software engineer  -  Photographer  -  Guitarist  -  Philosopher
  • iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395
  • MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300
  • iPad Pro 10.5", 256GB

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Have you already saved the file once, or this the first save-as that you are doing?


SerifLabs team - Affinity Developer
  • Software engineer  -  Photographer  -  Guitarist  -  Philosopher
  • iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395
  • MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300
  • iPad Pro 10.5", 256GB

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The path it thinks it is saving to is the same as in the picture posted in the beginning.

 

Users/AnneJacobsen/Documents/Artoteket/Billeder/Billeder af Artoteket/Dansk kunstråds arrangement/Ohne Titel.afphoto

 

I have not saved the file before. It is an entirely new document I just made. This would have been the first save.

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And it won't let you save it into the top of Users/AnneJacobsen/Documents?


SerifLabs team - Affinity Developer
  • Software engineer  -  Photographer  -  Guitarist  -  Philosopher
  • iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395
  • MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300
  • iPad Pro 10.5", 256GB

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I'm having no luck in recreating the issue here.

 

Ok - have you tried restarting your computer...?  Sounds like your filing system is acting funny.

 

Then, after rebooting, start up Affinity while holding Ctrl, then Select "Clear".


SerifLabs team - Affinity Developer
  • Software engineer  -  Photographer  -  Guitarist  -  Philosopher
  • iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395
  • MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300
  • iPad Pro 10.5", 256GB

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One more question - do you use the same filename "Ohne Titel.afphoto" each time?


SerifLabs team - Affinity Developer
  • Software engineer  -  Photographer  -  Guitarist  -  Philosopher
  • iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395
  • MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300
  • iPad Pro 10.5", 256GB

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I did as you said. I restartet my mac and "cleared" Affinity Photo. And it worked. It now saves my files.

 

Thank you so much for your help :)

 

And no, I don't save my files under the same file name. I just got tired of naming this particular file every time because it wouldn't save.

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I just encountered the same bug. A newly created document, saved it under a new name (which worked). For a while, i was able to work and save changes just fine. Then suddenly this error started to appear no matter what I tried. So I reloaded the document (lost a few minutes of work but no biggie), after which ctrl+s seemed to work (no error message), so I kept working.

about three hours later, when I tried to close Affinity, the error reappeared.

so I tried the same thing as before (reload te document), but to my surprise the document was the three hour old version. None of the intermediate saves worked, and the whole artwork is now lost.

 

I must say that I'm getting increasingly disappointed with this software, but now that I can't even be sure that my work gets saved properly, I'm out.

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I stumbled upon this thread as I was experiencing a similar issue when wanting to save a photo I edited. The only difference was that the reason given was "You do not have permission to save the file in [PATH]" (or, when trying to open a file, it would tell me I don't have permission to acces that file). I couldn't store it under any username path, nor under the shared folder or on an external device. Since I ran out of options, I remembered from earlier problems (in which I did manage to save my work first) that all problems went away if I just reopened the app, I resorted to drastic measures, which in my case worked out well. Note that I'm just another user as well.

 

The workaround I found for my issue was: just letting Affinity Photo crash and hoping it did manage to save a recovery file. For that, use Opt + Cmd + Esc to get to the "Force Quit Applications" window. Then select Affinity Photo from the list of running apps and hit the button saying "Force Quit". It will kill off Affinity Photo instantly. I was a bit shocked after reopening the app that it didn't offer me any recovery file, but when I tried to open the source image, it could tell me that "there's a recovery file available for the file you selected". I opened it and could save it without any problem.

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I have had this bug a couple of times today.  I am using Affinity Photo 1.7.1 and simply trying to Export a cropped version of a jpg.  The error message says cannot export to file destination, the file could not be created.  I have tried exporting as png or jpg, and to different folders but get the same error.  After closing and restarting Affinity photo, the problem is resolved for a while.  After the fourth or fifth image being cropped it happened again.  So restarting is a fix, but it seems like a bug.

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