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cant even get to setup

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I've just purchased Photo, but I cant get to setup. When I try to run I get an error message

"setup cannot continue because a previous installation requires your computer to be restarted. Please restart your computer and rerun setup"


I have never had a previous installation - this is the first ever product I have purchased.

However, i have tried restarting my PC and I still get the same error message.


Help! How can I get past this to actually install and set up the software?


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Hi Rowbes,

It sounds as though another piece of software is trying to silently update or is trying to install Windows Updates. I presume you still haven't had much luck? 


What version of Windows are you using, and also what version of .NET is currently installed?

Would you be able to go the following entry in the Registry and paste the value of the PendingFileRenameOperations key please?

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