Jump to content
rycariad

iPad Pro Bug Report - Crash on accessing font library

Recommended Posts

Hey!

Excitingly for me, this might be the first time I've come across an iOS app which is able to take advantage of open type features (extra ligatures, etc). I was left disappointed. Within the very first use, the app crashed immediately. The crash was triggered simply by accessing the font library to select a font. This crash is reproducible 100% of the time on my iPad Pro running iOS 10.3.2, build number 14F89. It has crashed several times when trying to execute other tasks too, and overall feels very much like a beta. Other apps,of this genre such as Pixelmator and Graphic by Autodesk manage and access font libraries well, without incident, so I am really hoping this can be fixed, as I probably won't use the app at all until it is fully functional.

Thanks!

Share this post


Link to post
Share on other sites

Hey!

Excitingly for me, this might be the first time I've come across an iOS app which is able to take advantage of open type features (extra ligatures, etc). I was left disappointed. Within the very first use, the app crashed immediately. The crash was triggered simply by accessing the font library to select a font. This crash is reproducible 100% of the time on my iPad Pro running iOS 10.3.2, build number 14F89. It has crashed several times when trying to execute other tasks too, and overall feels very much like a beta. Other apps,of this genre such as Pixelmator and Graphic by Autodesk manage and access font libraries well, without incident, so I am really hoping this can be fixed, as I probably won't use the app at all until it is fully functional.

Thanks!

 

Do you have extra fonts installed?

Share this post


Link to post
Share on other sites

Hey Andrew,

 

Yes I do use extra fonts. I'm a designer, so that's not usual for me - and completely essential. As I mentioned, Pixelmator and Graphic by Autodesk (just as examples) and every other app that utilises extra fonts that I've installed myself, including Pages, Numbers and all 3rd party apps etc. etc. are fully capable of handling personally installed fonts.

 

The crash itself is pretty dramatic. After typing a word for example, I tap the font selection menu and literally, it crashes within a second after trying to load the font menu previews. After returning to the document after the crash, absolutely all work is completely lost, even resulting in the new document not being present anymore.

 

Thank you very much for any assistance you might be able to offer!

Share this post


Link to post
Share on other sites

Hey Andrew,

 

Yes I do use extra fonts. I'm a designer, so that's not usual for me - and completely essential. As I mentioned, Pixelmator and Graphic by Autodesk (just as examples) and every other app that utilises extra fonts that I've installed myself, including Pages, Numbers and all 3rd party apps etc. etc. are fully capable of handling personally installed fonts.

 

The crash itself is pretty dramatic. After typing a word for example, I tap the font selection menu and literally, it crashes within a second after trying to load the font menu previews. After returning to the document after the crash, absolutely all work is completely lost, even resulting in the new document not being present anymore.

 

Thank you very much for any assistance you might be able to offer!

 

It's trying to find out which font that is causing an issue. We don't support raster fonts but it shouldn't cause a crash.

Share this post


Link to post
Share on other sites

So where do we go from here? As I've mentioned, this is the only app that has a problem with accessing fonts. I'm pretty sure I don't have any raster fonts installed.

Share this post


Link to post
Share on other sites

We will need to find out which font is causing the problem..

 

As I understand it, extra fonts installed on an iPad will be listed in Settings -> General -> Profiles.

 

Could you list the fonts that you have installed there, so we can obtain them and try to reproduce the crash?

 

Thanks,

 

Andy.

Share this post


Link to post
Share on other sites

Thanks davemacdo,

 

We are still looking into this - I've bought the AnyFonts app and am installing as many of the 1000 bundled fonts as I can trying to reproduce the crash - so far I can not.

 

I will try the Lato font.

 

rycariad - maybe if you scroll down the list slowly, and try to see roughly where you are alphabetically when it crashes - this might help us narrow down the font which is causing us trouble.

 

I'll post again when I can find a crashing font which we can reproduce.

 

Thanks,

 

Andy.

Share this post


Link to post
Share on other sites

Hey guys,

 

I'm afraid scrolling isn't really possible. The crash for me happens in under a second of tapping the font menu (with Arial being your default font). If I simply tap the font menu, it'll crash. This screenshot is taken immediately before the crash. I know it isn't of much use but it shows the fonts that load before the crash. Incidentally, I also use AnyFont to install extra fonts, but I haven't installed the AnyFont bundled fonts.

 

Cheers.

post-62358-0-67404600-1497790678_thumb.png

Share this post


Link to post
Share on other sites

Hi,

 

We are still searching for a font which will make it crash for us - however..

 

We have added some defensive code into the latest beta (1.6.3) - any chance you could install this and check if you still get the crash?

 

Thanks,

 

Andy.

Share this post


Link to post
Share on other sites

Hey again Andy,

 

I've had the pleasure of trying out the latest beta. Whatever defensive code you added seems to have worked for the most part! So thank you very much for that. The app still crashed once while trying to edit text, but I'm not sure if this is related to the problem in hand.

 

One pretty major issue I have now noticed is that different fonts within a family cannot be found. I have attached a screenshot to try and show this, using 'Rollerscript' as the example. I purchased this font family - there are only two different styles of font for Rollerscript, but where are they? Where are all the fonts from the other families that contain multiple styles? Am I missing something?

 

Thanks again - I really do appreciate the assistance.

 

Best,

Ryan

post-62358-0-42740800-1497996430_thumb.png

Share this post


Link to post
Share on other sites

Hey again Andy,

I've had the pleasure of trying out the latest beta. Whatever defensive code you added seems to have worked for the most part! So thank you very much for that. The app still crashed once while trying to edit text, but I'm not sure if this is related to the problem in hand.

One pretty major issue I have now noticed is that different fonts within a family cannot be found. I have attached a screenshot to try and show this, using 'Rollerscript' as the example. I purchased this font family - there are only two different styles of font for Rollerscript, but where are they? Where are all the fonts from the other families that contain multiple styles? Am I missing something?

Thanks again - I really do appreciate the assistance.

Best,

Ryan

Thank you for testing using the beta as that helps us narrow down the bug.

 

Unfortunately you can still get the crash as it seems we still have an issue with some fonts even though we are able to use the font selector flyout. Is there any particular place where you purchase your fonts so we can investigate?

 

As for Font Styles, it is currently missing in Affinity Photo from both the keyboard toolbar and the text panel in the studio. Hopefully I can get this in within the next couple of betas.

 

AndyT

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×