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ivanthomson

Affinity Photo worked great for two weeks, now crashes while loading.

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Windows 7 64-Bit (Ultimate).

 

Affinity Photo doesn't even make it to the splash screen anymore.  As soon as I run the app it crashes out (see enclosed image file).  Error 0x80131534.

 

I've installed, uninstalled, reinstalled, cleaned registry, installed again, and so on.  Nothing works.

 

Tried running as Admin.  didn't change anything.

 

Installed .net framework 4.6.something.  Didn't help.

 

Tried installing to different drive.  Doesn't matter which drive it is on.

 

I really like the app and I would really like to be able to use it.

 

Any ideas?

 

Thanks.

 

 

post-62063-0-69213900-1497406417_thumb.png

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Hey ivanthomson,

 

Do you have RivaTuner installed? We have a known issue where RivaTuner will cause Affinity to crash when you launch it. If you don't have it installed, can you try holding Ctrl when you launch the app and click Clear when prompted. 

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Hey ivanthomson,

 

Do you have RivaTuner installed? We have a known issue where RivaTuner will cause Affinity to crash when you launch it. If you don't have it installed, can you try holding Ctrl when you launch the app and click Clear when prompted. 

 

No Riva Tuner installed.

 

I tried launching while holding the CTRL key, but it never gave me an option to CLEAR.  It just threw up a new error box.  Unhanded Exception  Error Code: 0xE0434352

 

Thanks.

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Hi ivanthomson,

 

That's odd - you should be presented with a list of things to tick. Do you have a crash report in %appdata%\Affinity\Photo\1.0\CrashReports - While you are in there, you can try renaming the 1.0 folder to 1.1 which will force the app to create a new 1.0 folder.

Could you also try giving the beta a go and let me know if that also fails.
 

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Hi ivanthomson,

 

That's odd - you should be presented with a list of things to tick. Do you have a crash report in %appdata%\Affinity\Photo\1.0\CrashReports - While you are in there, you can try renaming the 1.0 folder to 1.1 which will force the app to create a new 1.0 folder.

Could you also try giving the beta a go and let me know if that also fails.

 

Hi Chris B,

 

Unfortunately, there is no crashreports folder.  So, I've tried renaming the 1.0 folder to 1.1 to force the app to recreate it, which it did, but still no crashreports folder.

 

I downloaded the beta version.  It installed fine without any problems.  However, when I go to run it, it also has the exact same unhanded exception error.  It also did not produce a crashreports folder for the beta version when it crashed.

 

So, I don't know what to do at this point.

 

Thanks for the suggestions.

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I did notice in TaskManager though, that when I run try to run Affinity Photo it loads up two copies of dllhost.exe, then they quit shortly after loading.  I don't know if that information is important or not?

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Renaming the 1.0 folder to 1.1 is just another way to reset the app so it looks like the reset isn't changing anything.

 

Did you find it stopped working when you updated to a newer version? If the app suddenly stops working, something may have changed on your PC. Have you updated your graphics drivers?

 

That process looks standard however I have read that it can often be a virus so I'd recommend doing a quick scan just to be safe. 

 

I saw another thread where someone had renamed their Photo.exe to something else and it caused this error. Can you go to C:\Program Files\Affinity\Affinity Photo and check that it is Photo.exe and maybe even double check what your shortcut says. 

Is your .Net on 4.6.2 or higher?

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Hi Chris,

 

The issue isn't with the shortcut.   The file in the installation folder is Photo.exe and I get the error if I try to execute the .exe directly.

 

 

I got an update for .NET to 4.7;

 
Microsoft .NET Framework 4.7 for Windows 7 and Windows Server 2008 R2 for x64 (KB3186497)
 
Installation date: ‎6/‎13/‎2017 3:29 PM
 
Installation status: Successful
 
Update type: Recommended
 
The Microsoft .NET Framework 4.7 is a highly compatible, in-place update for all the previous versions of .NET Framework 4.X. After you install this update, you may have to restart your computer.
 
In addition to that I have this update installed;
 
May, 2017 Preview of Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2 on Windows 7 and Server 2008 R2 for x64 (KB4019288)
 
Installation date: ‎6/‎12/‎2017 4:22 PM
 
Installation status: Successful
 
Update type: Optional
 
 
 
 
 

 

I'm not sure why it stopped working, but it may have been a windows update (I suspect the .NET 4.7 update).  So, when I get the time I will try uninstalling the last three updates and see if that works.

 

However, in the meantime I cleaned the registry, and reinstalled photo (1.5.2) and tried to run it... still crashes out at start up with the same error.

 

But, I checked the event logs here is some info;

 

Event for Windows error reporting;

 

Fault bucket 628519841, type 30
Event Name: CLR20r3
Response: Not available
Cab Id: 0
 
Problem signature:
P1: CrashReport.exe
P2: 1.5.2.69
P3: 5913a326
P4: PresentationCore
P5: 4.7.2053.0
P6: 58fa7581
P7: 46a2
P8: 16
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10: 
 
Attached files:
C:\Users\***********\AppData\Local\Temp\WER498D.tmp.WERInternalMetadata.xml
 
These files may be available here:
C:\Users\***********\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_CrashReport.exe_fa41cf51347f3aecdf5b19bd82c6f9e5de14716_17124e00
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: 3d98dde4-52e1-11e7-8cfc-001a7dda7113
Report Status: 0
 
 
Event for Security-SPP;
The Software Protection service has stopped.
 
 
 
 
Error; Application Error;
 
Faulting application name: CrashReport.exe, version: 1.5.2.69, time stamp: 0x5913a326
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23807, time stamp: 0x5915fe14
Exception code: 0xe0434352
Fault offset: 0x000000000001a06d
Faulting process id: 0x18a8
Faulting application start time: 0x01d2e6edffae6f3d
Faulting application path: C:\Program Files\Affinity\Affinity Photo\CrashReport.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 3d98dde4-52e1-11e7-8cfc-001a7dda7113
 
 
Error; .NET Runtime;
 
Application: CrashReport.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
   at MS.Win32.Penimc.UnsafeNativeMethods.CoCreateInstance(System.Guid ByRef, System.Object, Int32, System.Guid ByRef)
   at MS.Win32.Penimc.UnsafeNativeMethods.CreatePimcManager()
   at MS.Win32.Penimc.UnsafeNativeMethods..cctor()
 
Exception Info: System.TypeInitializationException
   at MS.Win32.Penimc.UnsafeNativeMethods.CreateResetEvent(IntPtr ByRef)
   at System.Windows.Input.PenThreadWorker..ctor()
   at System.Windows.Input.PenThreadPool.GetPenThreadForPenContextHelper(System.Windows.Input.PenContext)
   at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTabletsImpl()
   at System.Windows.Input.StylusWisp.WispTabletDeviceCollection.UpdateTablets()
   at System.Windows.Input.StylusWisp.WispTabletDeviceCollection..ctor()
   at System.Windows.Input.StylusWisp.WispLogic.get_WispTabletDevices()
   at System.Windows.Input.StylusWisp.WispLogic.RegisterHwndForInput(System.Windows.Input.InputManager, System.Windows.PresentationSource)
   at System.Windows.Interop.HwndStylusInputProvider..ctor(System.Windows.Interop.HwndSource)
   at System.Windows.Interop.HwndSource.Initialize(System.Windows.Interop.HwndSourceParameters)
   at System.Windows.Window.CreateSourceWindow(Boolean)
   at System.Windows.Window.ShowHelper(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at CrashReport.App.Main()
 
 
Don't know if any of that helps or not.
 
Thanks.

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The CrashReport;

 

Version=1
EventType=CLR20r3
EventTime=131421249023417158
ReportType=2
Consent=1
UploadTime=131421249024041159
ReportIdentifier=3d98dde5-52e1-11e7-8cfc-001a7dda7113
IntegratorReportIdentifier=3d98dde4-52e1-11e7-8cfc-001a7dda7113
Response.BucketId=628519841
Response.BucketTable=30
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=CrashReport.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=1.5.2.69
Sig[2].Name=Problem Signature 03
Sig[2].Value=5913a326
Sig[3].Name=Problem Signature 04
Sig[3].Value=PresentationCore
Sig[4].Name=Problem Signature 05
Sig[4].Value=4.7.2053.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=58fa7581
Sig[6].Name=Problem Signature 07
Sig[6].Value=46a2
Sig[7].Name=Problem Signature 08
Sig[7].Value=16
Sig[8].Name=Problem Signature 09
Sig[8].Value=PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3819
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3819bf66ab4899de1bafb513c96efe9e
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8a48
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8a48199e81799b03a4030ffd70c5270f
UI[2]=C:\Program Files\Affinity\Affinity Photo\CrashReport.exe
UI[3]=CrashReport has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Affinity\Affinity Photo\CrashReport.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\system32\VERSION.dll
LoadedModule[18]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[19]=C:\Windows\system32\MSVCR120_CLR0400.dll
LoadedModule[20]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\a45ddc8333a6ec85275f9c44732ffb5d\mscorlib.ni.dll
LoadedModule[21]=C:\Windows\system32\ole32.dll
LoadedModule[22]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[23]=C:\Windows\system32\uxtheme.dll
LoadedModule[24]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[26]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\6ada715406970ca9c23b97933fa5882d\System.ni.dll
LoadedModule[27]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\a472cc54a14423ce444e8c0176bd4437\System.Core.ni.dll
LoadedModule[28]=C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\362eb0a9213fb4f98ac5e680a1f93f83\WindowsBase.ni.dll
LoadedModule[29]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[30]=C:\Windows\system32\rsaenh.dll
LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\b32e3ef201b989d72bcd9171201eee7e\PresentationCore.ni.dll
LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\993779c6c20bddfda695dd492fffb5c6\PresentationFramework.ni.dll
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\554d3abf898812696e72f49c6978d3e8\System.Xaml.ni.dll
LoadedModule[34]=C:\Windows\system32\dwrite.dll
LoadedModule[35]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[36]=C:\Windows\system32\MSVCP120_CLR0400.dll
LoadedModule[37]=C:\Program Files\Affinity\Affinity Photo\D3DCOMPILER_47.dll
LoadedModule[38]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[39]=C:\Windows\system32\api-ms-win-core-xstate-l2-1-0.dll
LoadedModule[40]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[41]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\nlssorting.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\dc7f7adbf7c62800a126982c0c2b3c73\System.Configuration.ni.dll
LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\9a2cca41e593d07a4637cffaad98d37e\System.Xml.ni.dll
LoadedModule[44]=C:\Windows\system32\dwmapi.dll
LoadedModule[45]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Serif.Affinity\be27840862053c53028641b0bb053d8e\Serif.Affinity.ni.dll
LoadedModule[46]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[47]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Serif.Windows\ae82c8a0c5d3d26995d28d5300775eac\Serif.Windows.ni.dll
LoadedModule[48]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Serif.Intere5fc1461#\46b100823cb3714627bc4bbf2cf9c16d\Serif.Interop.Persona.ni.dll
LoadedModule[49]=C:\Program Files\Affinity\Affinity Photo\Serif.Interop.Persona.dll
LoadedModule[50]=C:\Windows\system32\mscms.dll
LoadedModule[51]=C:\Windows\system32\USERENV.dll
LoadedModule[52]=C:\Windows\system32\profapi.dll
LoadedModule[53]=C:\Program Files\Affinity\Affinity Photo\libhunspell.dll
LoadedModule[54]=C:\Program Files\Affinity\Affinity Photo\libaffinity.dll
LoadedModule[55]=C:\Program Files\Affinity\Affinity Photo\libgeometry.dll
LoadedModule[56]=C:\Program Files\Affinity\Affinity Photo\libkernel.dll
LoadedModule[57]=C:\Windows\system32\SHELL32.dll
LoadedModule[58]=C:\Program Files\Affinity\Affinity Photo\MSVCP140.dll
LoadedModule[59]=C:\Program Files\Affinity\Affinity Photo\VCRUNTIME140.dll
LoadedModule[60]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[61]=C:\Program Files\Affinity\Affinity Photo\ucrtbase.DLL
LoadedModule[62]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[63]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-core-file-l2-1-0.dll
LoadedModule[64]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[65]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[66]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[67]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-core-file-l1-2-0.dll
LoadedModule[68]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[69]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[70]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[71]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[72]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[73]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[74]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[75]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[76]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[77]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[78]=C:\Program Files\Affinity\Affinity Photo\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[79]=C:\Windows\system32\ktmw32.dll
LoadedModule[80]=C:\Program Files\Affinity\Affinity Photo\CONCRT140.dll
LoadedModule[81]=C:\Program Files\Affinity\Affinity Photo\libpersona.dll
LoadedModule[82]=C:\Windows\system32\WS2_32.dll
LoadedModule[83]=C:\Windows\system32\NSI.dll
LoadedModule[84]=C:\Program Files\Affinity\Affinity Photo\libbmp.dll
LoadedModule[85]=C:\Program Files\Affinity\Affinity Photo\libocio.dll
LoadedModule[86]=C:\Program Files\Affinity\Affinity Photo\libpdfimport.dll
LoadedModule[87]=C:\Program Files\Affinity\Affinity Photo\libraster.dll
LoadedModule[88]=C:\Program Files\Affinity\Affinity Photo\librenderer.dll
LoadedModule[89]=C:\Program Files\Affinity\Affinity Photo\pdflib.dll
LoadedModule[90]=C:\Program Files\Affinity\Affinity Photo\libStory.dll
LoadedModule[91]=C:\Program Files\Affinity\Affinity Photo\libpsd.dll
LoadedModule[92]=C:\Program Files\Affinity\Affinity Photo\libxmp.dll
LoadedModule[93]=C:\Program Files\Affinity\Affinity Photo\libpk.dll
LoadedModule[94]=C:\Windows\system32\dbghelp.dll
LoadedModule[95]=C:\Windows\system32\urlmon.dll
LoadedModule[96]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[97]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[98]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[99]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[100]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[101]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[102]=C:\Windows\system32\normaliz.DLL
LoadedModule[103]=C:\Windows\system32\iertutil.dll
LoadedModule[104]=C:\Windows\system32\WININET.dll
LoadedModule[105]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[106]=C:\Program Files\Affinity\Affinity Photo\Serif.Requirements.dll
LoadedModule[107]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio1c9175f8#\0c08bbe87768b9329ad56b23249fcd3e\PresentationFramework.Aero.ni.dll
LoadedModule[108]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\16c33d498603d75f08c958f31ac7feb5\System.Drawing.ni.dll
LoadedModule[109]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Serif.Win32\5536b9fb03a60db8fd7531fa9f9e4274\Serif.Win32.ni.dll
LoadedModule[110]=C:\Program Files\Affinity\Affinity Photo\Serif.Win32.dll
LoadedModule[111]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[112]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[113]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[114]=C:\Windows\system32\d3d9.dll
LoadedModule[115]=C:\Windows\system32\d3d8thk.dll
LoadedModule[116]=C:\Windows\system32\nvd3dumx.dll
LoadedModule[117]=C:\Windows\system32\WINMM.dll
LoadedModule[118]=C:\Windows\system32\nvspcap64.dll
LoadedModule[119]=C:\Windows\system32\PSAPI.DLL
LoadedModule[120]=C:\Windows\system32\WINHTTP.dll
LoadedModule[121]=C:\Windows\system32\webio.dll
LoadedModule[122]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[123]=C:\Windows\system32\nvapi64.dll
LoadedModule[124]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[125]=C:\Windows\system32\WINSTA.dll
LoadedModule[126]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[127]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=628519841/nBucketTable=30/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=CrashReport
AppPath=C:\Program Files\Affinity\Affinity Photo\CrashReport.exe

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I got the same Errors.

 

The first one "0x80131534" while opening normal. The second one "0xE0434352" while opening during ctrl is hold. System Windows 7 Home (64bit).

I've also did some Windows updates in the last few days. So there must be a connection with the problem.

 

I need to do some photo work on my workstation. A solution is urgently needed.

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It looks like the crash is being caused by a tablet that is connected to the machine. From the info you pasted, it looks like you have one connected. It looks like Microsoft may have fixed this so you can try uninstalling 4.7 and download it again. You can try disconnecting the tablet and this should also allow the app to launch correctly. 

This has all been discussed in greater detail here - https://forum.affinity.serif.com/index.php?/topic/41801-ad-ap-not-starting-after-todays-windows-update-net-framework-47/

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Hi Chris B,

 

The tablet is actually a touchscreen monitor.  It's the same monitor I used when Affinity Photo used to work.

 

But, I'm going to uninstall .net 4.7 and see if that helps.  If not, I'll undo a few windows updates until I can locate which one is messing it up.

 

I'll report back when I find something.

 

Thanks.

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Hi Chris B,

 

I found the issue.  Affinity Photo is incompatible with .Net Framework 4.7 on Windows 7 or .Net 4.7 has bugs... either way Affinity Photo won't play nice with /Net 4.7 on Windows 7.

 

Here's the problem though.  For others having this problem, you will need to uninstall .Net 4.7, however, Microsoft has made this extremely difficult since .Net 4.7 doesn't show up in the uninstall window, thus you can not uninstall it in an easy manner.

 

I had to use a program called .Net Framework Cleanup Tool to uninstall all my .Net Frameworks, then reinstall all of them back to version 4.6.2.

 

Total pain in the butt... thanks Microsloth.

 

But, Affinity Photo works again.  YEAH!

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Hi Chris B,

 

I found the issue.  Affinity Photo is incompatible with .Net Framework 4.7 on Windows 7 or .Net 4.7 has bugs... either way Affinity Photo won't play nice with /Net 4.7 on Windows 7.

 

Here's the problem though.  For others having this problem, you will need to uninstall .Net 4.7, however, Microsoft has made this extremely difficult since .Net 4.7 doesn't show up in the uninstall window, thus you can not uninstall it in an easy manner.

 

I had to use a program called .Net Framework Cleanup Tool to uninstall all my .Net Frameworks, then reinstall all of them back to version 4.6.2.

 

Total pain in the butt... thanks Microsloth.

 

But, Affinity Photo works again.  YEAH!

 

Hi ivanthomson,

 

It's a little easier than you wrote. You don't find the .Net 4.7 in the microsoft updates window for uninstall. You will find it in the main software install/uninstall window. Its shown as a normal software.

 

The second thing is the version. After uninstalling the .Net 4.7 you can restart your pc and reinstall the .Net 4.7 from the regular updates. Microsoft did an update on this. So you can use 4.7 and it will work.

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Thanks ivanthomson and Mclimax for your feedback. We found removing .NET 4.7 and re-downloading it was the best result but of course you can go back to 4.6.2 if you wish but I would encourage you to stay up-to-date if possible. I'm glad it is resolved though :)

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Hi ivanthomson,

 

It's a little easier than you wrote. You don't find the .Net 4.7 in the microsoft updates window for uninstall. You will find it in the main software install/uninstall window. Its shown as a normal software.

 

The second thing is the version. After uninstalling the .Net 4.7 you can restart your pc and reinstall the .Net 4.7 from the regular updates. Microsoft did an update on this. So you can use 4.7 and it will work.

 

Well, for me the .net 4.7 did show up in either the programs control panel or the windows updates panel.  It was not visible at all.  So I was forced to use the clean up tool.  But, either way it worked and Photo runs perfectly under .net 4.6.2.

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