Susanmmraz Posted June 6, 2017 Share Posted June 6, 2017 I just downloaded the Affinity app since my iPad Air is listed in the compatibility list. Once I paid and downloaded it, it now tells me that it isn't compatible. Do you give refunds because of false advertising? Jixxtifs 1 Quote Link to comment Share on other sites More sharing options...
JFisher Posted June 6, 2017 Share Posted June 6, 2017 Hi SusanmmrazWelcome to the forum :)We’re sorry that you’re unable to use Affinity Photo on your iPad. Affinity Photo for iPad requires at least a 9.7 inch screen and uses specific Metal features that are only available to the iPad Air 2, iPad 2017 and all iPad Pro sizes. Due to the way the App Store works, it wasn’t possible for us to exclude all of the unsupported models of iPad. Because of this we added this phrase into the description on the App store page "supports iPad Pro, iPad Air 2 and iPad (early 2017). Please note that older iPads are not supported", hoping that users would see this before purchase. We are requesting a change to the App Store submission process to avoid unsupported models from being listed. If you’ve purchased the app and you have an unsupported iPad, please contact Apple to get a refund. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 6, 2017 Share Posted June 6, 2017 Is it possible to make that phrase show in bold on the app store page like it is in your post? As it is, it is easy to miss in the description. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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