geodan06 Posted May 30, 2017 Share Posted May 30, 2017 Hi There - I just started using Affinity Designer and I have run into a strange situation that I just cannot figure out. None of my standard keyboard shortcuts work in Affinity. I have noticed it for all the standard Windows shortcuts - Cntl + C (copy), Cntl + V (paste), etc. The most annoying is not able to Undo using a shortcut. I have searched the forum and Googled the issue, but can't seem to find a solution. I looked at Preferences > Keyboard Shortcuts and I see all of the correct shortcuts in there, but none of them work - very strange. I am ready to uninstall and re-install but hoping someone can provide a less intrusive solution. I am using a Lenovo Ideapad laptop running Windows 10 Home 64-bit. Thanks! George Quote Link to comment Share on other sites More sharing options...
jhoy Posted May 31, 2017 Share Posted May 31, 2017 Hi geodan06 Welcome to the forums I would advise resetting the designers default before doing a reinstall, this does delete any customisation, to reset hold down the CTRL key start Affinity designer, select the clear button. Quote Link to comment Share on other sites More sharing options...
geodan06 Posted June 1, 2017 Author Share Posted June 1, 2017 Thanks jhoy! Unfortunately, I just uninstalled/re-installed prior to seeing your response and unfortunately, that did not correct the issue. I also then tried your suggestion, but I don't see a clear button when I start Affinity Designer holding down the CTRL key. I tried it both when starting from my desktop and starting from the Programs menu. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 1, 2017 Share Posted June 1, 2017 If you don't see a dialog with a 'Clear' button, you're pressing the Ctrl key too late or letting go of it too early. Press it and keep it held down while you launch Affinity Designer, continue to keep it held down until the Clear User Data dialog appears, and then release it and press 'Clear' in the dialog. If the problem persists, try again but press 'Select All' before pressing 'Clear'. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
geodan06 Posted June 8, 2017 Author Share Posted June 8, 2017 Thanks Alfred! The tip worked to get the dialog box to appear at startup. Selecting "Select All" then "Clear" corrects the issue, but once I copy a chart from Excel into Affinity Designer the shortcut keys seem to lock up again. I tried just editing using the document within AD, and all the shortcut keys work fine, but once I copy and paste from Excel into AD, the keys get locked again. I then have to go through the "Select All" and "Clear" option. Strangest thing. I haven't yet tried to copy/paste from a different app. Any other thoughts on how to resolve this issue? Quote Link to comment Share on other sites More sharing options...
jhoy Posted June 8, 2017 Share Posted June 8, 2017 Hi geodan06 I did try this and all worked ok for me, is it all the shortcut keys? Could you attach the excel sheet please so that I can try this on my PC. Also could you provide the make/model of your keyboard and what version of excel you are using please. Quote Link to comment Share on other sites More sharing options...
geodan06 Posted June 8, 2017 Author Share Posted June 8, 2017 Hi jhoy - yes, it is all of the standard Windows shortcut keys and I am using a Lenovo Ideapad 15ISK laptop. Unfortunately, I can't share the Excel sheet I am using because it is for a client and includes proprietary information. I will try and play around some more and see if it happens with other Excel sheets or even copy/paste from other apps. Stay tuned as I gather this info. BTW, it may be a couple of days as I am getting slammed with work right now. Thanks for your help! Quote Link to comment Share on other sites More sharing options...
jhoy Posted June 9, 2017 Share Posted June 9, 2017 Hi geodan06 No rush geodan06 when you have time. Quote Link to comment Share on other sites More sharing options...
geodan06 Posted June 15, 2017 Author Share Posted June 15, 2017 Okay, I think I have narrowed down the issue. It does not have anything to do with the Excel images that I am copying. What is triggering the shortcut keys to stop working in AD is when I toggle to another app using the "Alt-Tab" Windows shortcut. If I navigate from app to app using either the mouse and the program icons or even the "Windows-Tab" shortcut, everything seems to work fine. It's only once I use the "Alt-Tab" to navigate away then back, does the issue pop up again. Seems to be a AD bug to me, but maybe with Win 10, the preferred program/app navigation is "Windows-Tab"?? Have not run into this with any other Windows program I use. Any thoughts about this would be appreciated. Quote Link to comment Share on other sites More sharing options...
jhoy Posted June 16, 2017 Share Posted June 16, 2017 Hi geodan06 I have just tested this on my Windows 10 64 bit and the short cut keys work fine, I did tab between several programs worked in them tabbed back and short cut keys still work ok, I could not replicate the problem you are having, it does look like it is unique to your setup, I do not think it is your Windows but it could be another piece of software that is running, there is a couple of things to try, when you reset the program can you click the select all and clear, you could also try a clean reboot also maybe worth seeing if this happens in safe mode as most programs are closed in safe mode. Quote Link to comment Share on other sites More sharing options...
goen Posted May 21, 2018 Share Posted May 21, 2018 I have same problem with Ctrl+Q it should be convert to curve, but nothing happen . almost shortcut i used are works well. Thanks to head up. Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 21, 2018 Share Posted May 21, 2018 The default shortcut on Windows for 'Convert to Curves' is Ctrl+Enter. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Nikmartin Posted May 11, 2019 Share Posted May 11, 2019 In a leneovo laptop, most of the people facing the various issue. I am also facing that issue. I don't know what do but your discussion helps me Alfred. Quote Link to comment Share on other sites More sharing options...
Fietefietsen Posted February 2, 2021 Share Posted February 2, 2021 Hello, i have the same problem with STRG(CTRL)+(C,V and Z) I am using a Windows 10 professional Desktop PC and affinity Publisher. Does some one have an workaround for this issue? Meret 1 Quote Link to comment Share on other sites More sharing options...
Meret Posted February 22, 2021 Share Posted February 22, 2021 I have also problems with my shortcuts. A lot of STRG-commands are not working like STRG-J+, STRG+'. Deactivated my Wacom, but still not working. 😓 Quote Link to comment Share on other sites More sharing options...
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