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 I was using my purchased Affinity today and I was looking at the file


help->introduction->key features.


I was going down the list of features to see what I was missing in terms of productivity. I closed the help->introduction->key features file, then a little later re-opened it. Between those two times, the file had changed, meaning, items which were listed in the key features document when I first opened it were no longer listed. There are about half a dozen such missing references to features. I will name a few phrases I can recall exactly as they were from memory, the rest are on another computer. 


references to


-"bare metal support"




-"OS X"


and about 4 others I don't have before me at the moment. 


I had copied and pasted the key features file the first time I opened it into another separate document, therefore I have absolute proof they were there. These were distinct bullet points in the  key features document when I first opened it in Affinity Designer . Then going back just a couple minutes later, they had disappeared completely from that same document. Text searching the key features in Affinity Designer document gave zero hits for these words as did reading the document carefully.


Nevertheless, they were (still) in the document I cut copied and pasted them into. 


So, if I open the key features document and read them, there is no string with "bare metal support"  or "bare" or "metal" or anything else. It's like the document changed between openings. 


Here are things I thought of and eliminated:


*My search is case sensitive or in some other way malformed and that's why I am not getting hits. False. For one I am copying exactly the words which are in the document, and unchecking match case and whole words. I also read read and re-read the document in Affinity Designer looking for any and all of the missing words. They're just not there. 


* I have multiple version of Affinity Designer on  my computer. False.


*I have multiple Affinity software programs on my computer. False.


*Somehow, copying and pasting into a different (text) document revealed text which was otherwise hidden, say through an HTML tag visibility:none or something like this. False. Copy and pasting a second time did not produce the missing text. 


* The multiple links in the help document which take you to the key features page actually point to different versions of the key features page, and the link that you follow to get to the key features page determines which one you see. False. After long testing, I believe this is also clearly false. I only followed one of three links I have ever laid eyes upon to the key features page and all three give me the same result- mysteriously missing text. I did not peruse the whole help document at all when I first opened it. 


*Somehow, when I copied and pasted,  I mixed the Affinity help document up with some other text from some place else, say my clipboard or another document, and the missing text belongs to that other source. False. Impossible. Specifically, the missing text makes perfect grammatical and semantic sense where it appears. Moreover, the missing text is not in one place, it's distributed throughout the document and each place it appears, it makes perfect sense. Otherwise the two documents are exactly the same, word for word.


* I didn't notice that the help file I connected to was a live version from Affinity's site, and that version is different from the local version on my machine. False. Impossible. That I was using machine is not connected to the internet. 


*I am looking at two completely different  pages in the help file,  but I don't realize it.  False. For one, this was my first time in the help file and I remember where I went and how I got there. For another, there is no two similar such help file documents which differ only by a few words and phrases scattered throughout the document. 


* Someone else accessed my computer between runs and somehow this accounts for the difference. False. No one else is here, the machine is, as I said, offline and I never moved from my seat. We're talking a difference of 5 minutes or less here.  


If it were the other way around- the current key features document in Affinity Designer had MORE text than the previous key features document which I had copied and pasted, of course I would conclude I just failed to copy and paste the full document the first time. But that is not the case; the copied document which was produced by accessing the help file the first time has more text.





I am left with the hypothesis that Affinity Designer has multiple versions of this file built in to the program and for some reason, Affinity Designer switched the reference between the first time I opened help and the second. This is the first time I opened this file, so if after the first time, it checks something, say my OS version or something, and thereafter presents a file specific to my OS version, then that would explain it. 


Can the authors of Affinity Designer help or another employee give me some insight into what is going on? 











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Welcome to the Serif Affinity Forums. :)


Purely out of curiosity, did you really mean to spell 'affinity' in your username without the second 'i', or was that a typo? :unsure:


my purchased Affinity


The current release version of Affinity Designer on Windows is There is also a beta version of AD 1.6.

Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows 1.9.2 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.9.2 • Designer for iPad 1.9.2 • iPadOS 14.4.2 (iPad Air 2)

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Hi everyone,


 LOL I missed the typo in my name! Thanks! 


OK I think I figured it out. I think the help file might actually be an html file or other file type which supports hiding words from the renderer. When I copy and paste into SOME document editors - notepad and textpad for instance- the hidden characters don't  show up just as they don't show up in the help page itself. However, I found an editor -libre writer- which plainly prints the hidden text. 


So the original file has hidden text. That hidden text is still hidden even when the text is copied and pasted into some editors, however, in other editors, the hidden text is made visible. 


There is no indication in either case that the text was present but hidden in the original file. 

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I have no idea if this is somehow related but at times when I open Affinity help on my Mac I get the British English version instead of the U.S. English one I normally get. This is most noticeable in the topic sidebar, where sometimes I get British "colour" references instead of U.S. "color" ones.


It is not repeatable, just infrequent enough that I have not been able to figure out what might trigger it.

Affinity Photo 1.9.3, Affinity Designer 1.9.3, Affinity Publisher 1.9.3;  2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.92.236 & Affinity Designer 1.9.2 (showing 1.9.9) for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 14.4 (18D52)

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