rodrigopestana Posted May 11, 2017 Share Posted May 11, 2017 Hello, I'm trying to open a .ai file (from Adobe Stock) and I keep getting this message: "Failed to open AI file. A temporary Persona file could not be created." I installed Affinity Designer today exactly to be able to work with these files... How can I solve this? Thank you in advance for your feedback. RP Williamaeror 1 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 11, 2017 Staff Share Posted May 11, 2017 Hi rodrigopestana, Welcome to Affinity Forums :) Can you please upload the original Ai file so we can take a look please? Don't forget to add your forum's username (rodrigopestana) to the file name. All files will be deleted after being checked. Thanks. rodrigopestana 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
rodrigopestana Posted May 11, 2017 Author Share Posted May 11, 2017 Thank you for your feedback. I've just uploaded the original file. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 11, 2017 Staff Share Posted May 11, 2017 Hi rodrigopestana, Thanks for the file (it opens fine here). Can you please press and hold ⌃(ctrl) while launching the application from Launchpad, then tick all checkboxes and press Clear in the dialog that will appear to reset the app? Does it now open the file correctly for you? rodrigopestana and Chris B 2 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
rodrigopestana Posted May 11, 2017 Author Share Posted May 11, 2017 Yes. Now, it opens correctly. Thank you so much. R Chris B 1 Quote Link to comment Share on other sites More sharing options...
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