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rodrigopestana

"A temporary Persona file could not be created"

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Hello,

 

I'm trying to open a .ai file (from Adobe Stock) and I keep getting this message:

 

"Failed to open AI file. A temporary Persona file could not be created."

 

I installed Affinity Designer today exactly to be able to work with these files...

 

How can I solve this?

 

Thank you in advance for your feedback.

 

RP

post-58912-0-55427300-1494497368_thumb.png

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Hi rodrigopestana,

Welcome to Affinity Forums :)

Can you please upload the original Ai file so we can take a look please?

Don't forget to add your forum's username (rodrigopestana) to the file name.

All files will be deleted after being checked.

Thanks.

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Hi rodrigopestana,

Thanks for the file (it opens fine here). Can you please press and hold ⌃(ctrl) while launching the application from Launchpad, then tick all checkboxes and press Clear in the dialog that will appear to reset the app? Does it now open the file correctly for you?

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